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Author Topic: RN683507029GB
Sherelle
Newbie
Posts: 4
Post RN683507029GB
on: January 25, 2021, 13:21
New Topic

Hi,
I contacted one of your agents a month ago and asked why my package - RN683507029GB - was still in customs. I was told to contact the company to tell to call your customs to let the parcel through. I have tried and tried to get an update from them. They claim that they have contacted your post office and are waiting for a response but I don’t believe them.
What can I do to ensure the parcel clears customs because I want my refund back and they won’t permit it until they receive the parcel. I did not pay through PayPal (lesson learned) and it’s already passed the duration on AliExpress. You are my final option in making sure I get the refund back.

chinapostv-
olunteer
Administrator
Posts: 46226
Post Re: RN683507029GB
on: January 25, 2021, 20:04
New Topic

http://track-chinapost.com/result_china.php?order_no=RN683507029GB shows the item arrived China customs in Oct 2020. But your seller never made customs clearance.

If this is a paypal payment, actually you can open dispute for refund. Tell paypal that you have returned the item to China, but seller refuse to make customs clearance. In most of such case, buyer will be granted with refund by paypal.

Sherelle
Newbie
Posts: 4
Post Re: RN683507029GB
on: January 25, 2021, 21:33
New Topic

I did not pay by PayPal. What can I do to make customs clearance

chinapostv-
olunteer
Administrator
Posts: 46226
Post Re: RN683507029GB
on: January 25, 2021, 22:18
New Topic

You must be scammed. You need to call your bank , report fraud and ask charge back.

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