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Author Topic: Retoure Stuck at Customs for over 5 weeks
arty1988
Newbie
Posts: 2
Post Retoure Stuck at Customs for over 5 weeks
on: January 22, 2025, 16:48
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Hey guys,

I sent a return parcel back with DHL and since the 15.12. it's stuck at customs it seems. This is the CR900756077DE tracking number I got provided by DHL and there is also a link to this site to track it but the status just shows "On Route" and it seems nothing is moving.

Is there a way to contact customs and figure out if something is missing or what might be the reason for the long delay?

Thanks upfront!
chinapostv-
olunteer
Administrator
Posts: 13677
Post Re: Retoure Stuck at Customs for over 5 weeks
on: January 23, 2025, 02:14
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CR900756077DE can not be delivered because the receiver doesn't make customs clearance. It seems that the receiver doesn't want to accept the parcel.

Is this a return for refund? Many bad sellers often play such game to avoid refund money to buyer.
arty1988
Newbie
Posts: 2
Post Re: Retoure Stuck at Customs for over 5 weeks
on: January 24, 2025, 15:57
New Topic

Thanks for the update!

It is a refund. Is there anything that can be done in this case?
chinapostv-
olunteer
Administrator
Posts: 13677
Post Re: Retoure Stuck at Customs for over 5 weeks
on: January 25, 2025, 00:57
New Topic

open dispute to your marketplace or call your bank to file chargeback.
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