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Author Topic: Order not received #LZ360728562CN
sarahbotel-
ho
Newbie
Posts: 1
Post Order not received #LZ360728562CN
on: January 31, 2026, 19:11
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I ordered shoes from Salomonclearance and they have been shipped to Edmonton but Im from Montreal and I have put the right adress. I have the tracking from Canada Post and its says its shipped in Edmonton with no adress on it. What can I do?
chinapostv-
olunteer
Administrator
Posts: 13803
Post Re: Order not received #LZ360728562CN
on: February 1, 2026, 10:33
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Canada Post only deliver the parcel to the address printed in the parcel. Obviously your seller printed wrong address or he gave you other people's tracking number.

You need claim refund from seller.
ingwinter
Newbie
Posts: 2
Post Re: Order not received #LZ360728562CN
on: February 2, 2026, 07:40
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Quote from geometry dash lite on January 31, 2026, 19:11
I ordered shoes from Salomonclearance and they have been shipped to Edmonton but Im from Montreal and I have put the right adress. I have the tracking from Canada Post and its says its shipped in Edmonton with no adress on it. What can I do?

Did you contact Canada Post with the tracking number and ask if they can confirm the full delivery address linked to that parcel?
ingwinter
Newbie
Posts: 2
Post Re: Order not received #LZ360728562CN
on: February 2, 2026, 07:40
New Topic

Remember to keep all screenshots in case you need to dispute the charge.
wavezabra
Newbie
Posts: 2
Post Re: Order not received #LZ360728562CN
on: February 10, 2026, 07:36
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Quote from moto x3m on January 31, 2026, 19:11
I ordered shoes from Salomonclearance and they have been shipped to Edmonton but Im from Montreal and I have put the right adress. I have the tracking from Canada Post and its says its shipped in Edmonton with no adress on it. What can I do?

Contact Canada Post immediately with your tracking number, then email the seller. It’s likely a routing error and can usually be corrected.
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