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Author Topic: Is my Package lost?
will07
Newbie
Posts: 4
Post Is my Package lost?
on: September 10, 2020, 18:24
New Topic

It's been more than a month, and EMS typically arrives between 8-12 days to US, this is the first time that its been delayed for this long. Should i start a refund process or wait more? If so How long should I wait? Tracking has not been updated for 5 weeks now.

Thank you.

Tracking ev928671751cn

moderator
Administrator
Posts: 855
Post Re: Is my Package lost?
on: September 10, 2020, 18:35
New Topic

EMS normally arrives USA within 2 weeks. However, occasionally it might be delayed. Give you an example, https://track-chinapost.com/result_china.php?order_no=EA930711349CN shows an EMS parcel was shipped May but delivered in July. Total waiting time is about 2 months.

If your buyer protection is expiring, you need open dispute for refund. Otherwise please keep waiting.

will07
Newbie
Posts: 4
Post Re: Is my Package lost?
on: September 10, 2020, 18:46
New Topic

I will, thank you. I actually like the seller so I guess I'll keep on waiting. So this package most likely is not lost then? just held up somewhere and some point will get to me eventually?

moderator
Administrator
Posts: 855
Post Re: Is my Package lost?
on: September 10, 2020, 18:49
New Topic

the parcel has less than 20% chance to be lost.

will07
Newbie
Posts: 4
Post Re: Is my Package lost?
on: September 10, 2020, 19:41
New Topic

Good to Know, maybe I'll give it one more month. Thank you for the insight.

will07
Newbie
Posts: 4
Post Re: Is my Package lost?
on: September 15, 2020, 01:36
New Topic

I am just alarmed there is no other updates on tracking since Aug 6,I wish it would say in customs or something. does this delay typically last for like 60 days or so? I am at day 45 now, just trying to gauge my claim if I will even make one.

cphelper
Pro
Posts: 354
Post Re: Is my Package lost?
on: September 15, 2020, 03:24
New Topic

We're not sure exactly how many days you should be wait, suggest you be patient and watch for the further status.

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