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Author Topic: Import documents missing
RR16925268-
1DK
Newbie
Posts: 1
Post Import documents missing
on: August 10, 2022, 10:02
New Topic

Hello,
I sent a package from Denmark to China
The package has been stopped when entering China because it seems import documents are missing. Track and trace information indicates that the reciepient will be contacted but so far the recipient has taken no action to get the package released.
How do I proceed and provide the proper documentation to make it possible for China Post to release the parcel??

chinapostv-
olunteer
Administrator
Posts: 33332
Post Re: Import documents missing
on: August 10, 2022, 17:15
New Topic

http://track-chinapost.com/result_china.php?order_no=RR169252681DK shows the item arrived Zhengzhou airport waiting for customs clearance. You can ask receiver to call 11185 and contact China Post to make customs declaration.

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