LZ883877886CN is my tracking number.

When I asked my seller about the product, he said

“Hello, Kevin hope everything is going great,

We normally do not work on the weekend and therefore you have not received a reply. We are sorry for this delay.

Your order should arrive within 16-26 Days, Factors such as delayed logistics and customs clearings may have an impact on the delivery time. The problem is ePacket is that tracking is normally unavailable until the package reaches your country.

We are able to send you a refund but firstly you have to receive the product and then send us a refund request via email to [email protected]. We are truly sorry for the inconvenience and the delays but they are caused by the high amounts of orders during Halloween season.

Hopefully I have answeard all your questions.”

And he also said

“Your order is in transit and has been handed over to the shipping company. We still have received no update from the carrier and we are waiting for USPS to update the tracking information. You can always track your order directly through our website using your order number and email http://toplevelchain.com/apps/tracktor.”

Should I believe him?