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Author Topic: Please help. No update from epacket since October 8th
Solapsis
Newbie
Posts: 1
Post Please help. No update from epacket since October 8th
on: October 27, 2016, 15:09
New Topic

Hello,
I live in the US. It's been over 3 weeks since my order and i have not seen my package. The order number is LT258206445CN. My orders from the same seller usually take a week to arrive after postage. I contacted the seller and he said epacket said they posted it to the US on the 9th of October and that i should contact my local post office. However, the tracking is showing that the package has not even left China . I have contacted my local post office and they don't have it. What do i do? Please help.
int077
Pro
Posts: 7760
Post Re: Please help. No update from epacket since October 8th
on: October 27, 2016, 15:58
New Topic

1. According to different sites that I track your parcel. it seems your parcel never got out of China Post Customs. Look at this Official site for EMS parcel from China Post:
http://www.ems.com.cn/ems/order/singleQuery_e

Your item was handed over to Customs(GUANGZHOU) at 2016-10-09 11:06:00
Timing Site Status
2016-10-08 21:03:00 51008101 Posting
2016-10-09 11:06:00 GUANGZHOU Handed over to Customs

2. You should either contact seller and tell him that the parcel is still in the Customs Office in GUANGZHOU and to take care of the problem.

3. Here is another tracking:
International Mail# LT258206445CN Tracking Result

Summary
Tracking number Origin Destination Status
LT258206445CN CHINA UNITED STATES Posted
History Detail
Local date/time Activity Location Remarks
08-Oct-2016 21:03 Received by Post Office 510081

3. When you contact seller give him the above tracking so he understand what is going on with your parcel.

Hope this help.
int077
Pro
Posts: 7760
Post Re: Please help. No update from epacket since October 8th
on: October 28, 2016, 22:48
New Topic

1. You have movement on the USPS site.

Hope this help.
jccordova
Newbie
Posts: 1
Post Re: Please help. No update from epacket since October 8th
on: October 29, 2016, 00:14
New Topic

Hi, I am in the same situaton, I checked the track number RS249816951CN and the status do not change since september 27, 2016.

Please may you help me to find out where is my packed
int077
Pro
Posts: 7760
Post Re: Please help. No update from epacket since October 8th
on: October 29, 2016, 00:40
New Topic

Quote from jccordova on October 29, 2016, 00:14
Hi, I am in the same situaton, I checked the track number RS249816951CN and the status do not change since september 27, 2016.

Please may you help me to find out where is my packed

1. This is the tracking I found for your:
Number: RS249816951CN
Package Status: In Transit
Destination Country: Mexico
2016-09-23 15:24 CN, deposit of the customer

Origin Country: China
2016-10-09 01:28 Guangzhou Terminal, arrival
2016-09-27 21:13 Guangzhou Terminal, left hand navigation
2016-09-27 20:58 Guangzhou Terminal, arrival
2016-09-24 18:21 Exchange Bureau in Guangzhou, have been exported directly
2016-09-24 10:27 Exchange Bureau in Guangzhou, have been exported to open
2016-09-23 23:47 Bulk acceptance packet processing center in Guangzhou, left, the next station "Terminal of Guangzhou"
2016-09-23 16:22 Bulk acceptance packet processing center in Guangzhou, has
2016-09-23 15:24 Guangzhou international mail operation Center has been receiving and sending
Powered by http://www.track-chinapost.com

2. Another tracking for you:
International Mail# RS249816951CN Tracking Result
Summary
Tracking number Origin Destination Status
RS249816951CN CHINA MEXICO On route

History Detail
Local date/time Activity Location Remarks
23-Sep-2016 15:24 Received by Post Office 51001020
24-Sep-2016 18:21 Departure export customs GUANGZHOU

3. So according to the above tracking your Parcel is On Route to Mexico. I was not able to find any tracking that the parcel departed for Mexico. May I suggest you read this for Mexico:
http://track-chinapost.com/China_Post_Arrival_Time_Stat.php

4. May I suggest you contact seller and tell him that the parcel has not departed China yet. Please give him the following tracking:
China Post Register Air Mail Tracking System
Parcel No.RS249816951CN tracking result
2016-09-23 15:24:36.0 Guangzhou international parcel process center received
2016-09-23 16:22:04.0 Guangzhou parcel process center customs scan
2016-09-23 23:47:30.0 leaving Guangzhou parcel process center ，next station Guangzhou Airport
2016-09-24 10:27:06.0 Guangzhou Transit Station export security scan
2016-09-24 18:21:44.0 Guangzhou Transit Station export customs cleared
2016-09-27 20:58:00.0 arrive Guangzhou Airport
2016-09-27 21:13:10.0 leaving Guangzhou Airport going to next airport/seaport
2016-10-09 01:28:00.0 arrive Guangzhou Airport

5. The seller might be able to call China Post to find out what happen to your parcel.

Hope this help.
int077
Pro
Posts: 7760
Post Re: Please help. No update from epacket since October 8th
on: October 29, 2016, 15:22
New Topic

Quote from Solapsis on October 27, 2016, 15:09
Hello,
I live in the US. It's been over 3 weeks since my order and i have not seen my package. The order number is LT258206445CN. My orders from the same seller usually take a week to arrive after postage. I contacted the seller and he said epacket said they posted it to the US on the 9th of October and that i should contact my local post office. However, the tracking is showing that the package has not even left China . I have contacted my local post office and they don't have it. What do i do? Please help.

1. You have movement on the USPS site for your parcel.

Hope this help.
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