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Author Topic: Help with package from
jlbz
Newbie
Posts: 4
Post Help with package from
on: April 2, 2019, 02:36
New Topic

Hello,

Could you please provide any information on package: LT435538618CN

It was accepted by the China Post on 03/15/2019. According to http://parcelsapp.com/en/tracking/LT435538618CN , it hasn't moved from 03/16/2019-03/17/2019.

Thank you

chinapostv-
olunteer
Administrator
Posts: 36339
Post Re: Help with package from
on: April 2, 2019, 02:39
New Topic

http://track-chinapost.com/result_china.php?order_no=LT435538618CN shows the parcel was shipped From China Post Wuhan office to US on Mar 17.

It is now some middle location between China Post system and USPS system(possibly airline warehouse in Wuhan ,China or customs warehouse in Chicago,US). You can not know exact situation when parcel is in such middle locations.

Such no-information stage might last 7 to 20 days(rush season can take 30 to 40 days) until USPS gets the parcel from customs. Then USPS website will show its new status with US location.

If your buyer protection is expiring, open dispute for refund. Otherwise keep waiting.

jlbz
Newbie
Posts: 4
Post Re: Help with package from
on: April 2, 2019, 17:13
New Topic

Is it possible to file a claim with China Post to see if they can locate the package or provide more information?

chinapostv-
olunteer
Administrator
Posts: 36339
Post Re: Help with package from
on: April 3, 2019, 05:53
New Topic

now is still in normal time frame, i don't think it is necessary to file any claim at this moment. If you can not get the parcel after April 15, open dispute to seller for non-arrival order refund. Seller will contact china post for delivery proof. If seller can not find proof, you will get refund.

jlbz
Newbie
Posts: 4
Post Re: Help with package from
on: April 15, 2019, 22:45
New Topic

Hi,

Are you able to see any updates? It is April 15 and there is no update in tracking.

jlbz
Newbie
Posts: 4
Post Re: Help with package from
on: April 17, 2019, 05:00
New Topic

Hi,

Are you able to see any updates? It is April 15 and there is no update in tracking.

chinapostv-
olunteer
Administrator
Posts: 36339
Post Re: Help with package from
on: April 17, 2019, 06:51
New Topic

you should open dispute to request refund.

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