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Author Topic: Tracking not updated since weeks
user-trust
Newbie
Posts: 2
Post Tracking not updated since weeks
on: September 6, 2017, 07:34

Hello,
as shown by the tracking code this package left China on 22-Aug.
Destination: Italy. Code: RF875022412CN
It's more than 2 weeks without any update, do I have to be worried?

I already received packages sent me in the same period, and even packages sent a couple of days after this one. Why it's the only one having a delay?

Thanks for support.

chinapostv-
olunteer
Administrator
Posts: 24125
Post Re: Tracking not updated since weeks
on: September 6, 2017, 08:58

your no need worry anything. the parcel has left china. status will not change when parcel is outside china. this is normal. you need wait 2 to 6 weeks to get the parcel in Italy.

user-trust
Newbie
Posts: 2
Post Re: Tracking not updated since weeks
on: September 20, 2017, 08:33

Well, it's a month and got no updates. I don't think this is normal.
Should I open dispute with seller?

chinapostv-
olunteer
Administrator
Posts: 24125
Post Re: Tracking not updated since weeks
on: September 20, 2017, 08:45

if your buyer protection is expiring, ask seller extend the protection for you. If seller does not response then open dispute, otherwise keep waiting.

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