China Post Forum

Welcome Guest 

Show/Hide Header

Welcome Guest, posting in this forum requires registration.





Pages: [1]
Author Topic: delivery state info
federico83
Newbie
Posts: 2
Post delivery state info
on: June 18, 2017, 17:45

Hi, my track RS624585674CN is blocked since 21 may.
the last track information is: "2017-05-21 13:13:25.0 - Guangzhou Transit Station export customs cleared."
is my delivery blocked? when I can receive the delivery?
thanks

chinapostv-
olunteer
Administrator
Posts: 24708
Post Re: delivery state info
on: June 19, 2017, 02:52

RS624585674CN left China on May 21 and is on the way from China to Italy. shipping time to Italy might take up to 6 weeks. If you can not get the parcel by end of Jun, you should open dispute for lost parcel.

federico83
Newbie
Posts: 2
Post Re: delivery state info
on: June 19, 2017, 16:43

ok, thank you for your answer, in the case I need in future to open dispute for lost parcel what is the way to do that process?
thanks

chinapostv-
olunteer
Administrator
Posts: 24708
Post Re: delivery state info
on: June 20, 2017, 04:10

if you purchased from ebay/aliexpress/amazon, there should be customs service link or open dispute link in their website. You must open dispute within seller protection expiring date. Normally this is 45 days after payment.

Pages: [1]