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Author Topic: Tracking doesnt work, what might be the problem?
sashapokhv-
alin
Newbie
Posts: 2
Post Tracking doesnt work, what might be the problem?
on: August 5, 2019, 08:00
New Topic

Good day.

I've recently been sent a parcel and given a tracking number: LL636561468CN
It used to work couple of days ago, but now when I'm trying to track it nothing shows.

And when I try to search it in destination countries the system asks me for the code in addition to tracking number, and I have no Idea what it is.

here's how the page looks like when I enter tracking number:
Image

Can you please clarify the situation for me? Thanks.

chinapostv-
olunteer
Administrator
Posts: 38527
Post Re: Tracking doesnt work, what might be the problem?
on: August 5, 2019, 08:32
New Topic

LL636561468CN left Hong Kong for Moscow on Aug 2. normally such ePacket will take about 2 to 4 weeks to reach Russia. you need wait some more time.

sashapokhv-
alin
Newbie
Posts: 2
Post Re: Tracking doesnt work, what might be the problem?
on: August 5, 2019, 20:49
New Topic

Ok. Thank you for quick answer. But is there a way to tack it further along the way? Or I just wait 2-4 weeks and if the parcel won't arrive then what? :) I hoping that everything will go according to plan, but I'm a bit worried and I'd like to be sure.

Thanks.

chinapostv-
olunteer
Administrator
Posts: 38527
Post Re: Tracking doesnt work, what might be the problem?
on: August 5, 2019, 21:34
New Topic

you can not see new update during this 10 to 20 days when parcel is between china post system and russia post system.

Once parcel passes Russia customs and scanned by Russia post, you will see new status in Russia Post website.

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