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Author Topic: Shipment stuck in China for more than 30 working days
Ataliano
Newbie
Posts: 3
Post Shipment stuck in China for more than 30 working days
on: February 14, 2018, 17:00

Hi guys,

I've bought one item in Gearbest and a friend of mine did bought the same item, same day, few hours after mine. Both were sent throught China Post (FZRAMYT) and while my friends is already delivered, mine shows still the same status since 01-01-18 (never had this issue for this amount of time).

Already contacted Gearbest to explain the situation, but they won't do anything about it but just tell me to wait until 60 working days (meaning 23 - March) before being able to actually claim it. I'm 99% sure there's been some kind of issue, since Correos Spain doesn't have yet the package and it's not normal than the same item bought later, shipped later has arrived to a very small town, and not to Barcelona where I live (main city and where Correos hub is).

The tracking number is: RX802656286CN

Package status: In transit
Destination: Spain
2018-01-01 11:50 Accepted, Your shipment has been received at the point of origin
Origin: China
2018-01-03 09:55 Chongqing Processing Center, has been exported straight seal
2018-01-03 09:47 Chongqing, the export has been opened and dismantled
2018-01-02 14:16 Chongqing Nanan District Receiving and forwarding center, has left, the next station processing center
2018-01-02 13:42 Chongqing Nanan District Receiving and sending center, has been sealed
2018-01-01 11:51 Chongqing Nanan District Receiving and forwarding center, received
======================================
Powered by http://www.track-chinapost.com

I don't know if there's any way to contact China Post and ask about the item status, since I see Gearbest is not doing anything, I know Correos doesn't have it so I'm pretty sure the issue is with China Post, but can't find any way to contact them.

Could you guys help me?

chinapostv-
olunteer
Administrator
Posts: 26370
Post Re: Shipment stuck in China for more than 30 working days
on: February 14, 2018, 18:06

the parcel should be delayed or lost in Chongqing. As your seller seems not willing to help you to contact China Post. you should open dispute for refund(if you paid with paypal or alipay).

Ataliano
Newbie
Posts: 3
Post Re: Shipment stuck in China for more than 30 working days
on: February 15, 2018, 17:47

Quote from chinapostvolunteer on February 14, 2018, 18:06
the parcel should be delayed or lost in Chongqing. As your seller seems not willing to help you to contact China Post. you should open dispute for refund(if you paid with paypal or alipay).

Thanks! Indeed seems like lost or delayed, but policies for Gearbest states I need to wait for 60 working days before being able to actually claim nothing, so not much else I can do (rules are rules).

I've messaged them again, however, as I'm almost sure if they ask for the package in China Post they'd figure out something wrong happened with it. Let's see...

maikel2140
Pro
Posts: 106
Post Re: Shipment stuck in China for more than 30 working days
on: February 15, 2018, 18:17

Question for the topicstarter, how long did it take for your tracking code to work?

Its been 14 days and mine still doesnt work

shadowspar
Pro
Posts: 1427
Post Re: Shipment stuck in China for more than 30 working days
on: February 15, 2018, 19:09

Quote from maikel2140 on February 15, 2018, 18:17
Question for the topicstarter, how long did it take for your tracking code to work?

Its been 14 days and mine still doesnt work

In the case of China Post, once they actually receive the parcel, the tracking code will start working within 48 hours.

Ataliano
Newbie
Posts: 3
Post Re: Shipment stuck in China for more than 30 working days
on: February 15, 2018, 21:16

Quote from maikel2140 on February 15, 2018, 18:17
Question for the topicstarter, how long did it take for your tracking code to work?

Its been 14 days and mine still doesnt work

I made the order on 29th December, and the tracking started on 01-01-18 as you can see up there, so yeah, 24/48h after shipment has been made.

In other shipments I had this issue of it being stuck, but wouldn't last longer than 2 weeks, 3 at most without any updates, then usually one of the carriers does the update and you get the whole track in once instead of "real-time".

But with this one I assume something is wrong because is the first time where I see nothing happening for over a month. Specially since my friend bought the same product, same shipping method after myself and got his already...

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