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Author Topic: Why has my order been cancelled??
Puni
Newbie
Posts: 8
Post Why has my order been cancelled??
on: July 21, 2019, 17:45
New Topic

20 days without my order updating and suddenly the status is 'cancelled' Why? What is going on? CP370448730CN

chinapostv-
olunteer
Administrator
Posts: 38104
Post Re: Why has my order been cancelled??
on: July 21, 2019, 18:40
New Topic

CP370448730CN was rejected by Guangzhou airport safety check point in Jun. Not sure reason of reject, it seems the parcel has something not allowed by airline for safety reason.

The parcel was returned to shipper on Jul 20.

Puni
Newbie
Posts: 8
Post Re: Why has my order been cancelled??
on: July 21, 2019, 18:55
New Topic

thank you for your help

If it was rejected in June why did the tracking not update until now?

Puni
Newbie
Posts: 8
Post Re: Why has my order been cancelled??
on: July 22, 2019, 08:34
New Topic

?

chinapostv-
olunteer
Administrator
Posts: 38104
Post Re: Why has my order been cancelled??
on: July 22, 2019, 17:14
New Topic

We don't know why its status update was delayed. But we are sure you have little chance get this parcel anymore.

If this is a purchase from PayPal/aliexpress, you need open dispute for non-arrival order refund.

Puni
Newbie
Posts: 8
Post Re: Why has my order been cancelled??
on: July 22, 2019, 17:53
New Topic

I already had the seller organise to reship. Honestly shocked at this horrible service, I won't use chinapost again.

Puni
Newbie
Posts: 8
Post Re: Why has my order been cancelled??
on: July 25, 2019, 21:50
New Topic

seller has re-sent the parcel CP369941987CN
has it been rejected again?

chinapostv-
olunteer
Administrator
Posts: 38104
Post Re: Why has my order been cancelled??
on: July 25, 2019, 22:08
New Topic

CP369941987CN was just shipped from Shanghai to Australia. So far everything looks normal, it has not been rejected.

Puni
Newbie
Posts: 8
Post Re: Why has my order been cancelled??
on: July 25, 2019, 22:56
New Topic

Thank you.

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