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Author Topic: When will i receive my package?
owl54
Newbie
Posts: 8
Post When will i receive my package?
on: May 17, 2019, 12:07
New Topic

Hello, can you help me trace my package, ordered 4 weeks ago from DHgate. Worried it may be lost? Tracking number provided by seller LL201451585CN

Thank you

chinapostv-
olunteer
Administrator
Posts: 38181
Post Re: When will i receive my package?
on: May 17, 2019, 16:43
New Topic

LL201451585CN is a little bit delayed in Guangzhou but still in normal time frame. Wait one or two more weeks, it should arrive UK.
Once it arrives UK, Royal Mail(parcelforce) website will have new status showing local position.

owl54
Newbie
Posts: 8
Post Re: When will i receive my package?
on: May 17, 2019, 18:07
New Topic

So is the package still in China? I was hoping to have it for next week as it is a present and the seller told me I should have it by now. Thanks

chinapostv-
olunteer
Administrator
Posts: 38181
Post Re: When will i receive my package?
on: May 18, 2019, 07:51
New Topic

http://track-chinapost.com/result_china.php?order_no=RV874679499CN shows the parcel was shipped from Guangzhou to UK on May 2. You need 2 to 4 weeks to get this parcel in UK.

owl54
Newbie
Posts: 8
Post Re: When will i receive my package?
on: May 22, 2019, 07:32
New Topic

No update from May 2 still showing send to LAL. Should I request refund as buyer protection expiring soon?

chinapostv-
olunteer
Administrator
Posts: 38181
Post Re: When will i receive my package?
on: May 23, 2019, 01:52
New Topic

yes. you need open dispute for refund.

owl54
Newbie
Posts: 8
Post Re: When will i receive my package?
on: May 30, 2019, 14:54
New Topic

Hello, I’m wondering if there is a postal delay in Guangzhou for shipping to UK? Order a lot of e packets & never had this problem before. Usually arrive within 2 week. Do you think my parcel will ever be delivered or is it safe to say it is now lost?? Kind regards

chinapostv-
olunteer
Administrator
Posts: 38181
Post Re: When will i receive my package?
on: May 30, 2019, 15:10
New Topic

Guangzhou airport occasionally has some delay. Sometimes epacket to UK can take 30 business days to arrive. Your parcel is slower than normal but still in normal time frame. I can not say it is lost at this moment.

owl54
Newbie
Posts: 8
Post Re: When will i receive my package?
on: June 4, 2019, 15:15
New Topic

Hello. My tracking status still hasn’t changed & seller is refusing a resolution. Have received several other packages that were sent to LAL weeks after this was. How can this be? Thanks in advance

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