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Author Topic: What does "Held by custom" mean?
gosei
Newbie
Posts: 2
Post Re: What does "Held by custom" mean?
on: December 20, 2016, 20:12

Quote from int077 on December 9, 2016, 15:21

Quote from gosei on December 9, 2016, 12:51
Hello China post! The last event of my parcel was the 30th of November. It does not seem to move any more. On different sites of tracking the last event is different:
016-11-30 18:32 Guangzhou Customs clearance
or
2016-11-30 18:32:00 GUANGZHOU Held by Customs
or
Nov 30, 2016 06:32 pm Released from customs China Post

I do not know where my package is. If you have an idea, the number is LM180000591CN.
Thank you.

1. The last tracking of your parcel is this:
2016-11-30 00:00:00.0 18:32:00 Customs Clearance of Guangzhou Customs Issued

2. In your parcel is there anything like in this:

China Post Forbidden Item List

3. If not, then contact seller so he can call China Post EMS as soon as possible to find out the problem with your parcel.

Hope this help.

Hello China Post!
I hope these explanations will help other customers who are worried about their package.
My package was in Guangzhou customs since November 30th. But it was dispatched by plane on December 9th to arrive in my country on December 13th. He stayed at the customs for 7 days to arrive home today (December 20)
There was no problem ... These are the Christmas holidays and the delays are longer. You are not alone to order in this period ...
Hope this will help and Merry Christmas !!!

Loveline12-
3
Newbie
Posts: 1
Post My shipment cancelled??? What does that even mean?
on: June 17, 2017, 13:42

I'm very confused right now. I ordered some goods last week from China and now when I track it it says cancelled. What does that mean? What should I do about that?

Tracking number EV904544081CN

Thanks

Hi
Please help. My package is being held by customs. Other site say it's custom cleared and others say it's cancelled. How can my shipment be cancelled? I am confused so please help.

chinapostv-
olunteer
Administrator
Posts: 24708
Post Re: What does "Held by custom" mean?
on: June 17, 2017, 17:39

EV904544081CN is fake number. Your seller did not ship anything. Open dispute to ebay/aliexpress and claim refund.

Wes123
Newbie
Posts: 1
Post Re: What does "Held by custom" mean?
on: June 19, 2017, 01:43

Hi I'm getting something similar except mine saying its in customs clearance and has been there since may 11 EA266749452CN I've never had this problem before an I've order several times from China with no problem

chinapostv-
olunteer
Administrator
Posts: 24708
Post Re: What does "Held by custom" mean?
on: June 19, 2017, 03:29

EA266749452CN left China on May 11. It should have arrived USPS import center long time ago. I believe it is either lost or seriously delayed in customs. If you can not get the goods in next 10 days, you should open dispute to seller for lost parcel refund.

devgoswami
Newbie
Posts: 20
Post Re: What does "Held by custom" mean?
on: June 19, 2017, 13:47

EA277279746CN
Held By Customs six times ? I dont know whats happening ? can some one help me ?

chinapostv-
olunteer
Administrator
Posts: 24708
Post Re: What does "Held by custom" mean?
on: June 20, 2017, 00:10

EA277279746CN should have some problem to pass security scan. You need open dispute to seller for refund.

eorellana0-
2
Newbie
Posts: 2
Post Re: What does "Held by custom" mean?
on: July 13, 2017, 16:20

I have a question, my package has this message Held by import Customs already for 3 days in a row.
Is there a problem with the shipping?
CP306127949CN

chinapostv-
olunteer
Administrator
Posts: 24708
Post Re: What does "Held by custom" mean?
on: July 13, 2017, 17:36

CP306127949CN is in a sea port customs in Japan. It is shipped by sea and very very slow. You might need wait 2 to 6 months to get the goods.

eorellana0-
2
Newbie
Posts: 2
Post Re: What does "Held by custom" mean?
on: July 13, 2017, 21:42

Quote from chinapostvolunteer on July 13, 2017, 17:36
CP306127949CN is in a sea port customs in Japan. It is shipped by sea and very very slow. You might need wait 2 to 6 months to get the goods.

thanks for your quick response!

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