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int077
Pro
Posts: 7760
Post Re: Tracking Number
on: June 30, 2016, 13:34
New Topic

1. This is the full tracking of your parcel:
Parcel No.RH310136195CN tracking result
2016-03-30 18:37:37.0 Guangzhou Int'l Parcel Center received
2016-03-30 18:37:46.0 Guangzhou Int'l Parcel Center customs scan
2016-03-30 20:35:57.0 leaving Guangzhou Int'l Parcel Center ，next station 广商大宗
2016-03-31 23:56:07.0 Shanghai Transit Station export security scan
2016-04-01 03:00:44.0 Shanghai Transit Station export customs cleared
2016-04-01 11:55:00.0 arrive Shanghai Int'l Airport
2016-04-01 13:51:02.0 leaving Shanghai Int'l Airport going to next airport/seaport
2016-05-18 09:13:12.0 Beijing Transit Station import customs scan
2016-05-18 16:11:49.0 Beijing Transit Station import customs cleared (domestic transit )
2016-05-22 16:42:26.0 Shanghai Transit Station import customs scan
2016-05-23 08:21:43.0 Shanghai Transit Station import customs cleared (domestic transit )
2016-05-24 10:28:08.0 arrive 梅陇dept. delivery office
2016-05-24 13:44:37.0 梅陇dept. attempt delivery
2016-05-24 13:45:00.0 梅陇dept. delivered

2. Just open a dispute with the seller and include the above tracking for proof that you have not received the parcel.

Hope this help.
int077
Pro
Posts: 7760
Post Re: Tracking Number
on: June 30, 2016, 18:26
New Topic

1. Have you gone on Alibaba.com, there is a section on top call Help and Community. From there on you can read what you are looking for.

2. You will need to log in into your account when you go at Alibaba.com.

3. Maybe this can help you also:
How to open dispute and claim refund for fake tracking number and unreceived parcel?
On this site:

How to open dispute and claim refund for fake tracking number and unreceived parcel?

Hope this help.
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