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Author Topic: track my parcel
chinapostv-
olunteer
Administrator
Posts: 24131
Post Re: track my parcel
on: May 25, 2017, 17:50

Quote from sheenatsb on May 25, 2017, 09:04
hi need help in tracking my parcel…here are the tracking number:06027757859 and 06027088187
hope you help me again with this…thanks

you can track by yourself in http://track-chinapost.com/startairmail.php , all information is there.

noahvail
Newbie
Posts: 9
Post Re: track my parcel
on: May 26, 2017, 02:00

Hi, shipped item Registered Air from China arrived at local China post office 30039002 eight days ago. No action since then. Please help to locate, thanks.
Summary

Tracking number Origin Destination Status
RF714719652CN CHINA THAILAND Posted
History Detail

Local date/time Activity Location Remarks
18-May-2017 16:32 Received by Post Office 30039902

chinapostv-
olunteer
Administrator
Posts: 24131
Post Re: track my parcel
on: May 26, 2017, 03:25

Quote from noahvail on May 26, 2017, 02:00
Hi, shipped item Registered Air from China arrived at local China post office 30039002 eight days ago. No action since then. Please help to locate, thanks.
Summary

Tracking number Origin Destination Status
RF714719652CN CHINA THAILAND Posted
History Detail

Local date/time Activity Location Remarks
18-May-2017 16:32 Received by Post Office 30039902

the parcel should have left china. You can not see new status until the parcel enters into Thailand Post system. This might take about 2 to 3 weeks.

noahvail
Newbie
Posts: 9
Post Re: track my parcel
on: May 26, 2017, 06:25

China Post registered air is normally delivered to mt door 20 calendar days after posting. Yes, it should have left China, but there are normally five steps before it does - and none of those have appeared. That is why I am asking you to check - exactly where is it? Because right now your system says it is stuck at the original drop-off spot. Please help to locate it - you folks seem to be able to locate REGISTERED, trackable packages.

noahvail
Newbie
Posts: 9
Post Re: track my parcel
on: May 28, 2017, 13:20

You see, we pay extra so that we can actually track our shipments along their routes, right to our door. Are you saying that China Post no longer provides a tracking service Registered Air? Because if that is the case, I and tens of thousands of others will stop buying from China.

chinapostv-
olunteer
Administrator
Posts: 24131
Post Re: track my parcel
on: May 28, 2017, 13:26

RF714719652CN was shipped on May 18. After twenty days, it will be Jun 7. So your estimated arrival time should be Jun 7.

China Post parcel status will not update until it arrives Thailand. You need some patient.

noahvail
Newbie
Posts: 9
Post Re: track my parcel
on: May 28, 2017, 15:05

Telling a customer, who has a legitimate complaint, to be patient, rather than providing the service you signed on for, is not a hallmark of good customer service. I paid for tracking, so I would know if there is a problem. There is a problem here, and you need to address it please. Telling me to be patient is Not addressing the problem.

noahvail
Newbie
Posts: 9
Post Re: track my parcel
on: May 28, 2017, 15:14

By example, here is China Post's tracking for another of my current shipments. Please notice all the hits within China. Then go back and look at my original question, where there has only been one hit, eleven days ago.
China Post Register Air Mail Tracking System

Parcel No.RS633124772CN tracking result

2017-05-20 15:10:58.0 Electronic Data Received
2017-05-23 04:14:03.0 Shenzhen city international parcel process center received
2017-05-23 05:01:59.0 Shenzhen city international parcel process center customs scan
2017-05-23 05:03:17.0 leaving Shenzhen city international parcel process center ,next station Shenzhen center
2017-05-23 05:09:27.0 Shenzhen Transit Station export security scan
2017-05-23 08:28:00.0 Shenzhen Transit Station export customs cleared
2017-05-26 13:52:00.0 arrive Thailand 曼谷 Transit Station

ychiung
Pro
Posts: 308
Post Re: track my parcel
on: May 28, 2017, 15:28

If you think anyone of us here represent chinapost in any official capacity, I can tell you are wrong. In case you havent noticed, we are just a group of volunteers who provide assistance to those who need help in tracing their parcels. I doubt anyone here (perhaps even the administrator included) can claim that they speak for chinapost. So if you require further answers to your concerns, you should go through the proper channels and ask your sender to contact chinapost on your behalf to find out what's going on with your parcel. Continuing to berate us here is frankly not going to help your cause.

noahvail
Newbie
Posts: 9
Post Re: track my parcel
on: May 30, 2017, 03:10

Thank you for your response. I very much appreciate learning that, it gives me a better perspective on things. Just to follow up, after 12 days, the parcel has shown up on tracking, still in China.
China Post Register Air Mail Tracking System

Parcel No.RF714719652CN tracking result

2017-05-17 13:09:40.0 Electronic Data Received
2017-05-18 17:26:31.0 大宗parcel shipping center received
2017-05-18 17:41:32.0 大宗parcel shipping center customs scan
2017-05-18 17:41:48.0 leaving 大宗parcel shipping center ,next station Tianjin center
2017-05-30 08:30:55.0 Tianjin Transit Station export security scan

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