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Author Topic: Q&A: Why does airmail take so long?
Mikele
Newbie
Posts: 5
Post Re: Q&A: Why does airmail take so long?
on: December 7, 2017, 13:53

Hi. What happened to my shipment? 9 days no movement. remained 60 km away. please Help to find.CB009986356RU

chinapostv-
olunteer
Administrator
Posts: 24625
Post Re: Q&A: Why does airmail take so long?
on: December 7, 2017, 14:17

Quote from Mikele on December 7, 2017, 13:53
Hi. What happened to my shipment? 9 days no movement. remained 60 km away. please Help to find.CB009986356RU

ask receiver call china post hot line 11185 and try to pickup the parcel. Your parcel has delivery problem.

Mikele
Newbie
Posts: 5
Post Re: Q&A: Why does airmail take so long?
on: December 7, 2017, 14:29

you don't know what's the problem?

Lzeo
Newbie
Posts: 1
Post Re: Q&A: Why does airmail take so long?
on: December 7, 2017, 14:44

I have one from china no movement in month. Its crazy. LS118787815CN is mine tracking if anyone can help me too, please.

chinapostv-
olunteer
Administrator
Posts: 24625
Post Re: Q&A: Why does airmail take so long?
on: December 8, 2017, 00:47

LS118787815CN should be delayed in customs. If you can not get it by Dec 15, you should open dispute for lost parcel.

Mikele
Newbie
Posts: 5
Post Re: Q&A: Why does airmail take so long?
on: December 8, 2017, 07:42

We called the hotline,they said that incorrect phone number and that I had in Russia in the office mail to make changes, but we post such changes can not. What do I do? Help me please.CB009986356RU

chinapostv-
olunteer
Administrator
Posts: 24625
Post Re: Q&A: Why does airmail take so long?
on: December 8, 2017, 07:54

11185 can only be called inside china. You should ask receiver call it.

Mikele
Newbie
Posts: 5
Post Re: Q&A: Why does airmail take so long?
on: December 8, 2017, 07:54

i did call China post today, 11185 told me actually the correct line should be 11183, they checked and found that this parcel is holding at customs waiting for declaration, generally they would send a message to my mobile, but they said the phone number you left on the parcel was not correct, you should contact post office to correct the phone number, then China post will send me the message to do customs clearance

my phone number is +86

Mikele
Newbie
Posts: 5
Post Re: Q&A: Why does airmail take so long?
on: December 8, 2017, 08:01

this receiver was sent to me

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