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Author Topic: Problems with registered mail sent from Austria - No tracking after Austrian Customs release.
eBaySeller
Newbie
Posts: 1
Post Problems with registered mail sent from Austria - No tracking after Austrian Customs release.
on: May 4, 2016, 10:43
New Topic

Hello,

i need an advice on my situation:

1. I have posted my registered letter on 11th of April.
2. The Austrian postal service has forwarded the letter to the customs on 12th of April (11:21), short time after the letter was released by the customs (11:25).
3. By now (4th of May) there is no further development, the status is being shown as "In Transit".

The tracking number for the letter is: RQ361630462AT

http://track.track-chinapost.com/austria-post/en-RQ361630462AT.html

I have never had a lost letter sent to China, the tracking worked always well, but now it seems as there is somekind of a problem. Also the Chinese post website seem to have changed, there are no more informations in English, only in Chinese (http://intmail.183.com.cn/zdxt/yjcx/), i hope, that the tracking was not affected by the changes.

The Austrian telephone customer support was not very helpful (as usual), they just said, that the letter was forwarded to the Chinese postal service.

Thankful for any support!

Regards
eBaySeller

int077
Pro
Posts: 7760
Post Re: Problems with registered mail sent from Austria - No tracking after Austrian Customs release.
on: May 4, 2016, 11:31
New Topic

1. First you can track your parcel in china on this site:
http://track-chinapost.com/

2. After tracking your parcel on 3 different sites I get the same thing:
Parcel No.RQ361630462AT tracking result
2016-04-12 11:25:00.0 Vienna export customs cleared

3. Either the letter got lost or has not arrive in China yet. Normally registered article are scan and the last scan is in Vienna then nothing.

4. May I suggest you could also track you letter on this site:
http://www.track-chinapost.com/track.php?code=RQ361630462AT&fc=0

Sorry if I could not help you more.

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