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Author Topic: Parcel tracking stuck at "Shenzhen, delivered to air transport"
tk4
Newbie
Posts: 2
Post Parcel tracking stuck at "Shenzhen, delivered to air transport"
on: October 17, 2019, 16:05
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My parcel tracking has been stuck at "Shenzhen, delivered to air transport" for about 3 weeks now. Is this normal?
Tracking ID: LL744072813CN
chinapostv-
olunteer
Administrator
Posts: 45841
Post Re: Parcel tracking stuck at "Shenzhen, delivered to air transport"
on: October 18, 2019, 01:56
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http://track-chinapost.com/result_china.php?order_no=LL744072813CN shows the parcel was shipped From China Post Shenzhen office to Australia on Sep 26.

It is now some middle location between China Post system and Australia Post system(possibly airline warehouse in Shenzhen ,China or customs warehouse in Australia). You can not know exact situation when parcel is in such middle locations.

Such no-information stage might last 7 to 20 days(your parcel seems to be delayed in some place outside China) until Australia Post gets the parcel from customs. Then Australia Post website will show its new status with Australia location.

If your buyer protection is expiring, open dispute for refund. Otherwise keep waiting.
tk4
Newbie
Posts: 2
Post Re: Parcel tracking stuck at "Shenzhen, delivered to air transport"
on: October 18, 2019, 06:08
New Topic

Okay, thanks for the help!
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