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Author Topic: Parcel stuck in Beijing
js319
Newbie
Posts: 4
Post Parcel stuck in Beijing
on: November 12, 2019, 10:31
New Topic

Hi there. I would be very grateful for all your input on this case.

Tracking number: RN464328188GB

I am expecting a parcel sent from the UK to me in Hong Kong. For some reason the package is passing through Beijing in transit, and what's more it then appears to be stuck in an endless loop of passing through customs, "returned", being handed over to the airline, and then repeat again.

Does anyone have any similar experience? Whom can I try to contact at China Post to try to figure out what is happening? Even if the parcel had to be returned to the sender it's fine; right now it's just stuck in a loop and not going anywhere.

Finally, in case this is useful information, the contents are an old repaired Nintendo video game console plus its AC adapter - no dangerous goods of any kind nor any counterfeit goods either.

Thanks in advance for your help.

2019-10-26
07:22:00Departure from International Sorting Center
07:22:00Departure from Office of Exchange
15:01:00Departure from International Sorting Center
15:01:00Departure from Office of Exchange
16:00:00Dispatched from Office of Exchange
2019-10-29
10:05:39Handed over to AirlinesBeijingCity
2019-10-30
14:02:01Item Presented to CustomsBeijingCity
2019-11-05
16:38:19Item Returned from Customs BeijingCity
16:40:19Dispatched from Office of ExchangeBeijingCity
2019-11-0600:20:26Arrival at Regional Sorting CenterBeijingCity
07:45:40Handed over to AirlinesBeijingCity
19:04:11ReturnedBeijingCity
2019-11-08
03:35:04ReturnedBeijingCity
03:35:07Dispatched from Office of ExchangeBeijingCity
2019-11-09
07:43:22Handed over to AirlinesBeijingCity
07:43:26Handed over to AirlinesBeijingCity
2019-11-10
01:35:20ReturnedBeijingCity
12:33:32ReturnedBeijingCity
12:33:36Dispatched from Office of ExchangeBeijingCity
2019-11-11
07:31:33Handed over to AirlinesBeijingCity
07:31:56Handed over to AirlinesBeijingCity
14:50:04ReturnedBeijingCity
2019-11-12
09:32:07ReturnedBeijingCity
09:32:10Dispatched from Office of ExchangeBeijingCity
16:27:56Departure from Regional Sorting CenterBeijingCity

chinapostv-
olunteer
Administrator
Posts: 39946
Post Re: Parcel stuck in Beijing
on: November 12, 2019, 14:28
New Topic

RN464328188GB has sth not allowed by airline safety check point. Not sure what it is inside. China Post sent it to airline again on Nov 12. Hopefully it can catch flight to Hong Kong next week if it can pass safety scan this time.

js319
Newbie
Posts: 4
Post Re: Parcel stuck in Beijing
on: November 12, 2019, 14:40
New Topic

Many thanks for your reply.

Just curious (for future reference), are AC adapters permitted to be shipped? I really cannot think of why there is anything in the package which is considered dangerous for airline safety. I can understand lithium battery not being allowed, but there is none inside. It's just a red and white Nintendo Famicom machine ... most people born after the '70s would be familiar with it. :(

js319
Newbie
Posts: 4
Post Re: Parcel stuck in Beijing
on: November 13, 2019, 09:50
New Topic

Sorry chinapostvolunteer / admin. Really need your help again. The package bounced back one more time. Is there any way to actually contact China Post? Even if they just want to return the parcel back to the sender it's fine, now it is just being stuck in an endless loop. Many thanks for your kind assistance.

chinapostv-
olunteer
Administrator
Posts: 39946
Post Re: Parcel stuck in Beijing
on: November 13, 2019, 14:28
New Topic

you need ask shipper contact Royal Mail to file an investigation with China Post and try to return that parcel back to UK.

js319
Newbie
Posts: 4
Post Re: Parcel stuck in Beijing
on: November 13, 2019, 15:21
New Topic

Noted, many thanks.

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