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Author Topic: Parcel stuck at GUANGZHOU
francdore
Newbie
Posts: 4
Post Parcel stuck at GUANGZHOU
on: June 15, 2017, 09:16

Hi,

My parcel has been stuck at GUANGZHOU since 29-May-2017.

Is there any way to find out why it's stuck there and how to get it moving again?

Thanks!

Francois

francdore
Newbie
Posts: 4
Post Re: Parcel stuck at GUANGZHOU
on: June 15, 2017, 09:19

2017-05-29 10:07:34.0 Guangzhou Transit Station export customs cleared

chinapostv-
olunteer
Administrator
Posts: 22506
Post Re: Parcel stuck at GUANGZHOU
on: June 15, 2017, 15:32

you'd better post your tracking number.

francdore
Newbie
Posts: 4
Post Re: Parcel stuck at GUANGZHOU
on: June 19, 2017, 04:38

RS642281025CN

chinapostv-
olunteer
Administrator
Posts: 22506
Post Re: Parcel stuck at GUANGZHOU
on: June 19, 2017, 05:12

Quote from francdore on June 15, 2017, 09:16
Hi,

My parcel has been stuck at GUANGZHOU since 29-May-2017.

Is there any way to find out why it's stuck there and how to get it moving again?

Thanks!

Francois

your parcel should have left China. Status will stuck at its last china location when parcel is outside China because none update the status anymore.

Shipping time from China to South Africa is difficult to predict, but normally very slow. Our user statistic report shows arriving time might take 40 to 90 days.

francdore
Newbie
Posts: 4
Post Re: Parcel stuck at GUANGZHOU
on: June 19, 2017, 12:58

I can't seem to track it anywhere else in South Africa. Any help? Or should I just wait?

chinapostv-
olunteer
Administrator
Posts: 22506
Post Re: Parcel stuck at GUANGZHOU
on: June 19, 2017, 23:28

Just be patient. You can not track it in South Africa Post website until it enters South Africa. This might take 50 to 80 days.

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