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Author Topic: Package stuck somewhere in outer space for 3 months??? HELP!
janina
Newbie
Posts: 4
Post Package stuck somewhere in outer space for 3 months??? HELP!
on: May 25, 2016, 10:24
New Topic

I am totally new in these things. I ordered a package from aliexpress at the end of January (!!) and i still haven't got it! I see, chinese had new year and some holidays, so I waited, but even though the package was then shipped and I tracked some movement, since then its who-the-fuck-knows where. I don't understand the policy, and i probably fucked it up when i didn't ask the money back when i got time. i got the lesson here. But still, can someone of you tell me what could happened here? Is that possible that the parcel could still be delivered? How would I find out?
Please, check the tracking information here, and if someone know, please reply, i feel a bit desperate here :( thanks!

Parcel No.RO621601510CN tracking result

2016-02-27 15:42:21.0 和平南大宗center received
2016-02-27 16:03:16.0 和平南大宗center customs scan
2016-02-27 16:04:01.0 leaving 和平南大宗center ,next station 太原center
2016-02-27 16:13:41.0 太原Transit Station export security scan
2016-02-29 14:14:31.0 太原Transit Station export customs scan (domestic transit )
2016-03-01 13:59:55.0 Beijing Transit Station export security scan
2016-03-01 17:49:02.0 Beijing Transit Station export customs cleared
2016-03-01 21:52:00.0 arrive Beijing Airport
2016-03-01 21:57:52.0 leaving Beijing Airport going to next airport/seaport

chinapostv-
olunteer
Administrator
Posts: 45840
Post Re: Package stuck somewhere in outer space for 3 months??? HELP!
on: May 25, 2016, 11:26
New Topic

Based on my experience, if you can not get the parcel in 60 days, the parcel has 80% chance to be lost(though it still has 20% chance to arrive after 60 days).

If I were you, I will open dispute to aliexpress if the buyer protection is not expiring.

janina
Newbie
Posts: 4
Post Re: Package stuck somewhere in outer space for 3 months??? HELP!
on: May 25, 2016, 12:31
New Topic

That is the problem, because my protection has already expired :(
Do I have any other option here?
Is there a way how to find out what happened to the parcel? :(
this just sucks...

int077
Pro
Posts: 7760
Post Re: Package stuck somewhere in outer space for 3 months??? HELP!
on: May 25, 2016, 13:37
New Topic

Quote from janina on May 25, 2016, 12:31
That is the problem, because my protection has already expired :(
Do I have any other option here?
Is there a way how to find out what happened to the parcel? :(
this just sucks...

1. Have you call Denmark Post Office: +45 70 70 70 30? Maybe your parcel was seized by Denmark Customs Office?

2. If seller really wants to help you, he can ask China Post to investigate the whereabouts of the parcel!

3. That about it no more suggestions for this parcel.

Hope this help.

janina
Newbie
Posts: 4
Post Re: Package stuck somewhere in outer space for 3 months??? HELP!
on: May 26, 2016, 12:43
New Topic

Thank you for suggestions!
Unfortunately, the seller doesn't seem to help me... so is there any way how I myself can contact China Post and ask them - in english? 😀

int077
Pro
Posts: 7760
Post Re: Package stuck somewhere in outer space for 3 months??? HELP!
on: May 26, 2016, 13:10
New Topic

Quote from janina on May 26, 2016, 12:43
Thank you for suggestions!
Unfortunately, the seller doesn't seem to help me... so is there any way how I myself can contact China Post and ask them - in english? 😀

1. Unfortunately China Post hot line only speak in Mandarin.

2. Have you ask you country Post office to inquire about your parcel. They can do that, if they want to do it. China Post will have to respond to them.

3. No other solutions is available.

Hope this help.

janina
Newbie
Posts: 4
Post Re: Package stuck somewhere in outer space for 3 months??? HELP!
on: May 27, 2016, 10:08
New Topic

Thank you! i have already asked my post office - they just replied the parcel hadn't reached the country. And that's all.
But I see what you mean by your 2nd suggestion - I will ask them and push them to find out more!

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