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Author Topic: Package stuck in Customs?
Shackonthe-
Target
Newbie
Posts: 1
Post Package stuck in Customs?
on: April 25, 2019, 08:29
New Topic

Hi,

I sent a package to my friend in China at the end of March, but the tracking information says that it's been in customs since 3rd of April. The package is a pair of shoes, tracking number RN367446699GB.

When can we expect for it to be delivered? It's been stuck for 3 weeks now.

Thanks

chinapostv-
olunteer
Administrator
Posts: 37768
Post Re: Package stuck in Customs?
on: April 25, 2019, 18:36
New Topic

RN367446699GB seems to have customs clearance problem. You need ask your friend to call china post hotline 11185 and locate the parcel, then pay duty and pickup the parcel.

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