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Author Topic: order stuck
aepk322
Beginner
Posts: 29
Post order stuck
on: May 27, 2017, 21:09
New Topic

Hello,

my order status is stuck. RF707788873CN

2017-05-13 13:34:34.0 Electronic Data Received
2017-05-15 19:44:15.0 Dongguan city Post Office eCommerce dept. international parcel process dept. received
2017-05-15 22:02:07.0 Dongguan city Post Office eCommerce dept. international parcel process dept. customs scan
2017-05-15 22:03:26.0 leaving Dongguan city Post Office eCommerce dept. international parcel process dept. ，next station Dongguan center
2017-05-15 22:19:09.0 Guangzhou Transit Station export security scan
2017-05-16 08:33:13.0 Guangzhou Transit Station export customs cleared

Thanks
chinapostv-
olunteer
Administrator
Posts: 45817
Post Re: order stuck
on: May 27, 2017, 21:10
New Topic

your parcel should have left china. As none will scan the parcel anymore, parcel status will stuck at its last china location when parcel is outside china. this is normal.
aepk322
Beginner
Posts: 29
Post Re: order stuck
on: May 27, 2017, 21:12
New Topic

Is it possible to track it in the destination country?
chinapostv-
olunteer
Administrator
Posts: 45817
Post Re: order stuck
on: May 28, 2017, 00:18
New Topic

China post parcel can be tracked in some countries such as Switzerland, Italy, Denmark, Norway etc. because these countries' postal company will scan the parcels from China. In your case, unfortunately Germany Post does not scan oversea import parcel. So you can not track China Post parcel delivery status in Germany.
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