China Post Forum

Welcome Guest 

Show/Hide Header

Welcome Guest, posting in this forum requires registration.





Pages: [1]
Author Topic: Order Delivered to wrong Address - LL372877855CN
Vangovagon
Newbie
Posts: 5
Post Order Delivered to wrong Address - LL372877855CN
on: June 17, 2019, 05:45
New Topic

Hi,

We have sent an order to Australia with consignment no LL372877855CN. The customer is claiming she hasn't received the order and it has been delivered to wrong address. Australian post asking me to contact China Post to initiate investigation. I am unable to reach the customer care. Very bad experience.

1. Kindly ask China post to initiate investigation.
2. Give me email I'd for China post
3. Give me contact number to speak in English with China post

chinapostv-
olunteer
Administrator
Posts: 37728
Post Re: Order Delivered to wrong Address - LL372877855CN
on: June 17, 2019, 15:28
New Topic

are you the shipper? if yes, you need go to the original post office where you shipped the parcel to Australia and file an investigation.

Australia Post website shows LL372877855CN was delivered by Post office in FAIRFIELD HEIGHTS NSW. I can not imagine Australia Post will make wrong delivery. Did you print wrong address?

Vangovagon
Newbie
Posts: 5
Post Re: Order Delivered to wrong Address - LL372877855CN
on: June 17, 2019, 21:33
New Topic

No I didn't ship. This was shipped by one of our supplier from China. He is not that supportive. I don't stay in China. Can you give me some contact number to talk in English. So I can ask chinapost to investigate. Like what address they have put on.

Vangovagon
Newbie
Posts: 5
Post Re: Order Delivered to wrong Address - LL372877855CN
on: June 17, 2019, 21:47
New Topic

Regarding Australian post I would like to say that the courier went through chullora as checked on track 17. And chullora PO has got worst of reviews. Read here. I don't know what to do now

chinapostv-
olunteer
Administrator
Posts: 37728
Post Re: Order Delivered to wrong Address - LL372877855CN
on: June 18, 2019, 08:19
New Topic

It seems that your seller printed wrong address but does not want to take the responsibility. If you paid with PayPal, you should open dispute to seller for refund.

Vangovagon
Newbie
Posts: 5
Post Re: Order Delivered to wrong Address - LL372877855CN
on: June 24, 2019, 10:06
New Topic

You were wrong. The address was not wrong. There is some issue with Australian post. They lost the courier and have compensated the customer.

Vangovagon
Newbie
Posts: 5
Post Re: Order Delivered to wrong Address - LL372877855CN
on: June 24, 2019, 10:07
New Topic

Though it show delivered in records. Worst service by AU post

Pages: [1]