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Author Topic: No updates on epacket for a month
KYjoe
Newbie
Posts: 4
Post No updates on epacket for a month
on: May 16, 2017, 12:48
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Please help locate LW119823783CN.
My last update was 4/14/2017 for an epacket from China to USA(usps). Updated fine until the last time and nothing since. I've never had this size of delay. Have you any idea where it may be. The us customs have not received it as of 5/15/2017.
Any help would be appreciated

chinapostv-
olunteer
Administrator
Posts: 45816
Post Re: No updates on epacket for a month
on: May 16, 2017, 15:39
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LW119823783CN should be USA now. USPS import processing in some area is very slow. You might wait extra 2 to 4 weeks to get the parcel released.
KYjoe
Newbie
Posts: 4
Post Re: No updates on epacket for a month
on: May 17, 2017, 16:57
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I had ordered a couple of other items and a couple of orders 3 weeks ago. All of these orders have arrived already. I contacted both usps and us customs. This item has not been on any manifest as of yet. I usually receive an update when a package arrives at customs and another update once the item clears customs and yet another update when the usps facility receives the item from customs. Is there a way for China post EMS to actually physically look at the last location where it was scanned? It seems it has been misplaced and over looked and is just somewhere. I wish there were a recourse I could take to make sure because this whole process seems a bit hopeless.
KYjoe
Newbie
Posts: 4
Post Re: No updates on epacket for a month
on: May 22, 2017, 19:19
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Quote from KYjoe on May 17, 2017, 16:57
I had ordered a couple of other items and a couple of orders 3 weeks ago. All of these orders have arrived already. I contacted both usps and us customs. This item has not been on any manifest as of yet. I usually receive an update when a package arrives at customs and another update once the item clears customs and yet another update when the usps facility receives the item from customs. Is there a way for China post EMS to actually physically look at the last location where it was scanned? It seems it has been misplaced and over looked and is just somewhere. I wish there were a recourse I could take to make sure because this whole process seems a bit hopeless.

This is still the same except it has been well over 5 weeks since I have had an update and us customs and usps have both reiterated the fact that my package has never made it to American soil. Is there no way a Chinese EMS employee can physically check the last known location that the tracking computer shows. It is my understanding that
KYjoe
Newbie
Posts: 4
Post Re: No updates on epacket for a month
on: May 22, 2017, 19:26
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That epacket was trackable throughout the delivery process

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