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Author Topic: Need help getting update on package
Sherry11
Newbie
Posts: 3
Post Need help getting update on package
on: January 21, 2017, 11:11
New Topic

I made an order with an Alibaba Supplier that was supposed to arrive in 10 days shipping but now it's over 20 days.

These are the tracking numbers they gave me:

CX006392486CN
CX006392472CN
CX006392455CN
CX006392469CN
CX006392414CN

The supplier isn't answering my emails now, I think because of the holiday, but I need to know when these will arrive. My customers are getting very angry about the delay.

int077
Pro
Posts: 7760
Post Re: Need help getting update on package
on: January 21, 2017, 15:42
New Topic

1. I have seen those numbers before CX tracking number. They seems to be related to some sort of E Packet from China to USA. In very normal condition E Packet to USA can take between 9 to 23 days to be deliver. Technically E Packet can be deliver in the optimum condition between 6 to 12 working days excluding the time spent in Customs of both countries.

2. Now that the above is said, here is the tracking of all your parcels:
Number: CX006392486CN
Package Status: In Transit

Destination Country: United States
2017-01-01 08:29 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.
2017-01-01 08:29 CHINA, SHENZHEN EMS, Processed Through Facility
2016-12-31 12:25 CHINA, Acceptance

Origin Country: China
2016-12-31 12:25 Dongguan city, postal express and logistics company, Dongguan Songshan Lake International Marketing Department has been received (the embrace cast member name: Xiong Ruixin, Tel:)
======================================
Number: CX006392472CN
Package Status: In Transit

Destination Country: United States
2017-01-01 08:28 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.
2017-01-01 08:28 CHINA, SHENZHEN EMS, Processed Through Facility
2016-12-31 12:28 CHINA, Acceptance

Origin Country: China
2016-12-31 12:28 Dongguan city, postal express and logistics company, Dongguan Songshan Lake International Marketing Department has been received (the embrace cast member name: Xiong Ruixin, Tel:)
======================================
Number: CX006392455CN
Package Status: In Transit

Destination Country: United States
2017-01-01 08:28 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.
2017-01-01 08:28 CHINA, SHENZHEN EMS, Processed Through Facility
2016-12-31 12:43 CHINA, Acceptance

Origin Country: China
2016-12-31 12:43 Dongguan city, postal express and logistics company, Dongguan Songshan Lake International Marketing Department has been received (the embrace cast member name: Xiong Ruixin, Tel:)
======================================
Number: CX006392469CN
Package Status: In Transit

Destination Country: United States
2017-01-01 08:35 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.
2017-01-01 08:35 CHINA, SHENZHEN EMS, Processed Through Facility
2016-12-31 12:29 CHINA, Acceptance

Origin Country: China
2016-12-31 12:29 Dongguan city, postal express and logistics company, Dongguan Songshan Lake International Marketing Department has been received (the embrace cast member name: Xiong Ruixin, Tel:)
======================================
Number: CX006392414CN
Package Status: Not Found
Destination Country: Unknown
Origin Country: China
Item is not found at this moment, If necessary, please verify with the package sender and check back later.
======================================
Powered by http://www.track-chinapost.com

3. In additional information for the above parcels (CX006392486CN, CX006392472CN, CX006392455CN, CX006392469CN) is they are all going from Shenzhen China to JFK Airport in New York.

4. For parcel CX006392414CN, that parcel was never receive by China Post EMS.

5. Now what need to happen is USPS scan your parcels on arrival or when they have time to do it.

6. Just continue to track your parcel on the USPS site for any new movement.

7. Note, I would not be surprise that all your parcels where delayed departing China because of the Holiday Seasons, the Smog that prevented Aircraft in China from departing and the rescheduling of mail bags.

Thanks.

Sherry11
Newbie
Posts: 3
Post Re: Need help getting update on package
on: January 24, 2017, 23:41
New Topic

This is very helpful. it's been 25 days and no update. Is this still normal? Is there a way to contact China Post? I tried emailing with no response.

int077
Pro
Posts: 7760
Post Re: Need help getting update on package
on: January 24, 2017, 23:53
New Topic

1. Yes it normal in this time of year. They are persons here from USA that reported parcel taking 50 days and the longest so far is 66 days. But those parcel where sent like end on Nov early Dec.

2. E Mail to China Post they will not respond. If you speak Mandarin, then this is the number: 86 20 11183.

3. Normally I tell US Resident that parcel to USA can take between 15 to 35 days to be deliver.

Thanks.

Sherry11
Newbie
Posts: 3
Post Re: Need help getting update on package
on: January 25, 2017, 18:55
New Topic

It's showing arrived in NYC today! It's going through customs right now, should I expect a couple more days?

Thank you

int077
Pro
Posts: 7760
Post Re: Need help getting update on package
on: January 25, 2017, 19:57
New Topic

1. Technically you should see some tracking in a few days about your parcels.

Thanks.

Jpoves
Newbie
Posts: 14
Post Re: Need help getting update on package
on: January 25, 2017, 23:08
New Topic

China post email is: [email protected], (obtained from shipping.ems.com.cn)

Shmeet
Newbie
Posts: 1
Post Re: Need help getting update on package
on: January 26, 2017, 11:02
New Topic

Hello,

I have been waiting over a month now for a parcel and all I seem to be getting from the tracking system (17track) is the following.

2016-12-20 21:04 Fuzhou, left the Fuzhou City to the London Heathrow airport hub (transfer)
2016-12-20 02:01 Putian City, left, Putian, Fuzhou City
2016-12-19 21:17 Putian City, Putian postal courier Logistics Branch international business Department has been received (the embrace cast member name: Xu Dezhi, Tel:)

My tracking number is. LX239456600CN

I was hoping you could help me find out where it is because I have contacted uk Royal Mail and Parcelforce and they have no idea where it is and have no iformation on the tracking number.

Thanks.

chinapostv-
olunteer
Administrator
Posts: 45841
Post Re: Need help getting update on package
on: January 26, 2017, 19:18
New Topic

wait one more week, if you can not get it, open dispute to seller and claim refund for lost parcel.

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