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Author Topic: my track numbers RK874433354CN & RK843442104CN
tahseen
Newbie
Posts: 3
Post my track numbers RK874433354CN & RK843442104CN
on: August 17, 2018, 13:48
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Hi Dears ,
I am new to this forum .
i have a problem with my parcels of the above tracking numbers .
according to tracking web site it say that my parcels delivered by air transport.
and till now I am waiting for it
what would be the problem ?
thank you all for help

chinapostv-
olunteer
Administrator
Posts: 45841
Post Re: my track numbers RK874433354CN & RK843442104CN
on: August 17, 2018, 15:59
New Topic

http://track-chinapost.com/startairmail.php shows the parcel was shipped last year. Normally if you can not get it in 3 months, you need open dispute to paypal/aliexpress/amazon for lost parcel refund. You can not find a parcel of 9 months ago.
tahseen
Newbie
Posts: 3
Post Re: my track numbers RK874433354CN & RK843442104CN
on: August 17, 2018, 16:32
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ya you alright , thank you for help
but what the meaning of (delivered by air transport) is that mean shipped in the air ?
thanks

chinapostv-
olunteer
Administrator
Posts: 45841
Post Re: my track numbers RK874433354CN & RK843442104CN
on: August 17, 2018, 17:07
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Quote from tahseen on August 17, 2018, 16:32
ya you alright , thank you for help
but what the meaning of (delivered by air transport) is that mean shipped in the air ?
thanks

you tracked in wrong website which gave you misleading tracking result. You need track your parcel in http://track-chinapost.com/startairmail.php . The tracking result in above link is straight forward and easy understand.
tahseen
Newbie
Posts: 3
Post Re: my track numbers RK874433354CN & RK843442104CN
on: August 18, 2018, 07:53
New Topic

sir ,
if china post has no responsibility on the parcel after sent to air lines , how could i contact the air line company to ask on my parcel
thanks

chinapostv-
olunteer
Administrator
Posts: 45841
Post Re: my track numbers RK874433354CN & RK843442104CN
on: August 18, 2018, 18:42
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Quote from tahseen on August 18, 2018, 07:53
sir ,
if china post has no responsibility on the parcel after sent to air lines , how could i contact the air line company to ask on my parcel
thanks

you need contact shipper(seller) to get the parcel or compensation. shipper must buy insurance if he do want to secure the parcel. If seller can not help you, you should open dispute for refund.
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