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Author Topic: Missing parcel
Element
Newbie
Posts: 5
Post Missing parcel
on: February 1, 2019, 10:28
New Topic

We posted parcel RU818922585GB to this address-
China 100029
Beijing / 北京, Beijing, 北三环中路27号商房大厦4层西南证券大厅, 4th Floor, Shangfang Building, Number 27,Beisanhuan zhong Road, Xicheng District
SOUTHWEST SECURITIES西南证券
On 11th January.
The Royal Mail website says it is in Beijing-
http://www.royalmail.com/track-your-item
The China Post website says it is in Guangzhou-
http://track.track-chinapost.com/china-post

Please can you help?
Many thanks

chinapostv-
olunteer
Administrator
Posts: 38972
Post Re: Missing parcel
on: February 1, 2019, 16:34
New Topic

http://track-chinapost.com/result_china.php?order_no=RU818922585GB shows the parcel was delivered by China Post office in Guangzhou 白云区机场路.

But Your destination is Beijing. It is very strange why your parcel was delivered in a wrong city. You need ask receiver call china post hotline 11185 and try to find delivery detail.

Element
Newbie
Posts: 5
Post Re: Missing parcel
on: February 5, 2019, 13:02
New Topic

Hello, thank you for your help.
The recipient has contacted China Post but they can only tell him that the parcel was signed for by Wu Tingjin on 29th January 2017. If my customer contacts the Guangzhou Airport Road Branch Office, will my customer be able to request them to redeliver the parcel to the correct address. Also will my customer be able to claim any compensation for the missing parcel?
Thank you for your help once again.

Element
Newbie
Posts: 5
Post Re: Missing parcel
on: February 6, 2019, 10:01
New Topic

Hello,
Please can you look into this for me?
Many thanks

Element
Newbie
Posts: 5
Post Re: Missing parcel
on: February 10, 2019, 14:09
New Topic

Hello,
Please can you tell me why the parcel was delivered to the incorrect address? The receiver called the hotline and was given the delivery detail in Guangzhou, their address is in Beijing.
Please can you look in to this?

Element
Newbie
Posts: 5
Post Re: Missing parcel
on: February 11, 2019, 11:16
New Topic

Hello
Please can you advise - my customer needs you to redeliver to the following address:
China 100029
Beijing / 北京, Beijing, 北三环中路27号商房大厦4层西南证券大厅, 4th Floor, Shangfang Building, Number 27,Beisanhuan zhong Road, Xicheng District
SOUTHWEST SECURITIES西南证券
JIN GE

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