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Author Topic: International parcel tracking
beymrln
Newbie
Posts: 2
Post International parcel tracking
on: September 24, 2019, 03:49
New Topic

I sent two boxes from Taiwan to Beijing through surface a month ago. One of the packages has arrived a week ago, but the other one is untrackable. It is for sure that the package has been exported. How can I get information on my parcel?
Tracking number is CC916608147TW.

chinapostv-
olunteer
Administrator
Posts: 38960
Post Re: International parcel tracking
on: September 24, 2019, 11:59
New Topic

CC916608147TW has no record in China Post database. If your tracking number is correct, it should be lost in Taiwan.

beymrln
Newbie
Posts: 2
Post Re: International parcel tracking
on: October 10, 2019, 04:39
New Topic

Thank you. However, Taiwan post tracking indicates that it has been exported out of Taiwan. Has there been any cases like this? Is there a way to find my parcel? Could it be stuck at customs?

chinapostv-
olunteer
Administrator
Posts: 38960
Post Re: International parcel tracking
on: October 10, 2019, 05:05
New Topic

if parcel arrives China, it should be released from customs in no more than 7 days. Your parcel left Taiwan Post system on Aug 28. It is very likely to be lost either in Taiwan customs or China customs.

You need ask shipper to claim compensation from Taiwan Post.

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