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Author Topic: Help with tracking status
Sara_emme
Newbie
Posts: 9
Post Help with tracking status
on: April 19, 2019, 18:19
New Topic

Hello, I bought a usb power bank/hand warmer from aliexpress, I made other purchases from this site but it is the first time that I read this status in the tracking with china post ems:

Customs declaration, please contact the customs broker for details.

Does that mean it's stuck at customs and I have to do something, or should I just wait? Because don't says that is blocked, is confusing.
This is the tracking number: AS911814195CN

Thank you :)
chinapostv-
olunteer
Administrator
Posts: 45818
Post Re: Help with tracking status
on: April 19, 2019, 21:48
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AS911814195CN just arrived UK customs. It seems to be waiting for customs clearance . You can call Royal Mail for delivery detail.
Sara_emme
Newbie
Posts: 9
Post Re: Help with tracking status
on: April 19, 2019, 22:18
New Topic

but it's not stuck right?

Because I've never seen "please contact the customs broker for details" in a tracking update.
Thank you :)
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