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Author Topic: Help
Posts: 4
Post Help
on: February 13, 2018, 13:59
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I placed an order on ioffer on January 22. Supposedly it was sent on the 27th with the code: LX127259012CN Everything was fine until I read a comment that some people have not received their packages. The code works but it is not updated since January 27 (when supposedly the seller sent it). The seller does not answer any message from any buyer and I do not know what to do. The parcel in from china to Spain.

I leave here the information of some websites.

EMS/Shipment from China to Spain27 Jan, 2018
17:47 (05:47 pm)Location/Index: 510081Posting/Collection27 Jan, 2018
23:18 (11:18 pm)China, Guangdong
Guangzhou Baiyun International Apt
Mail Processing Centre: Guangzhou Ems

Date & time Event/Location Weight Additional
27.01.2018 17:47
Accepted from sender
27.01.2018 23:18
Send item abroad (Export)
Guangzhou Em

Destino : España - Tiempo de Caché: 2018-02-13 14:21:59(GMT+1)
2018-01-27 23:18
Leaving the Exchange Office, The shipment has left the international logistics centre of origin and is en route to its destination
2018-01-27 17:47
Accepted, Your shipment has been received at the point of origin
Origen : China - Tiempo de Caché: 2018-02-13 14:21:58(GMT+1)
2018-01-27 23:43
广州市, 离开广州市 发往广州速递公司
2018-01-27 23:43
广州市, 离开广州市 发往马德里
2018-01-27 17:47
广州市, 广东省邮政速递物流国际业务营业部东山揽投站已收件(揽投员姓名:陈少伟,联系电话:00000000000)

Any help is welcome! thanks

Posts: 1633
Post Re: Help
on: February 13, 2018, 16:40
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Your parcel left China for Spain on January 27. It's normal for an parcel's status not to update while it's in transit between countries. Its status can't be updated until it reaches the destination country and the receiving postal service scans it.

How long will China Post parcel arrive my country? How long will my tracking status be updated?

I think the post office in Spain is still trying to clear the holiday backlog of packages, but still, I think your parcel should arrive in about 30 days or so. Expect it to show up again in tracking in the next week or two.

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