I shipped some item (collectable toys) to Honduras and brazil using surface service, but all of them seems got held by japan customs, i don't know why it came to japan since my country destination is Brazil and Honduras
here is the tracking number for honduras
for 2 of there, last event is on march 7th
2017-03-07 11:49 KWS BAG, Departure from transit of exchange
and for 2 of these has over 3 month and the status on tracker never move until now,
2017-02-23 09:15 KANAGAWA, KAWASAKIHIGASHI, 219-8799, Held by import Customs
and the tracker said it is EXPIRED
now for brazil
4 of these on the tracker at track-chinapost.com got mention ALERT, and last status all of it
2017-04-04 09:15 KANAGAWA, KAWASAKIHIGASHI, 219-8799, Held by import Customs
so here is my questions:
1. how long usually it will arrived to destination?
2. is my package lost or what happened?
3. if lost, will i get compensation from china post?
please help answer me