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Author Topic: Given to the airline. 5 weeks past.Lost at the airline ?
xrayted
Newbie
Posts: 4
Post Given to the airline. 5 weeks past.Lost at the airline ?
on: December 12, 2017, 08:03
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I have 3 different Aliexpress orders. All were sent and given to the airline at November 17, November 19 and November 20. ..Since then there are no cargo movements looks like they were lost at the airline.
Could you please help ?

RY614571619CN ..........2017-11-17 07:42:08.0 sent to airline
RY619873911CN...........2017-11-20 06:54:20.0 sent to airline
06859454989................2017-11-19 00:45:59.0 计划going to next airport/seaport 空公司运输，计划航班号TK27，计划起飞时间23:15
chinapostv-
olunteer
Administrator
Posts: 45841
Post Re: Given to the airline. 3 weeks past.Lost at the airline ?
on: December 12, 2017, 17:25
New Topic

your parcels have all left china. you can not see new status when parcel is outside china. now is busy season, you need wait 4 to 8 weeks to get the goods, please be patient.
xrayted
Newbie
Posts: 4
Post Re: Given to the airline. 3 weeks past.Lost at the airline ?
on: December 21, 2017, 07:23
New Topic

Quote from chinapostvolunteer on December 12, 2017, 17:25
your parcels have all left china. you can not see new status when parcel is outside china. now is busy season, you need wait 4 to 8 weeks to get the goods, please be patient.

Hi again..
Still, there is no movement for these 3 parcels. Is this normal ? because 5 weeks past after giving to airline and departing from China ?
Buyer protection for one parcel is ending tomorrow. Will i need open a dispute.

Plus, I have ordered another item. RY692137074CN . This parcel was given to the airline at 15th December, but it didnt depart from China for one week. Is this also normal ?

Thanks in advance

chinapostv-
olunteer
Administrator
Posts: 45841
Post Re: Given to the airline. 3 weeks past.Lost at the airline ?
on: December 21, 2017, 07:29
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I can only tell you now is busiest time of the year. Airline space is very tight and waiting line is super long. Besides, thousands of parcels are waiting import clearance in destination countries' customs. So none can guarantee accurate delivery time. Based on my last experience, you might need wait 4 to 8 weeks after parcel shipment date.
If your buyer protection is expiring soon, you can ask seller extend protection or open dispute for refund.

Hope this helps.
xrayted
Newbie
Posts: 4
Post Re: Given to the airline. 5 weeks past.Lost at the airline ?
on: December 21, 2017, 07:53
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Quote from chinapostvolunteer on December 21, 2017, 07:29
I can only tell you now is busiest time of the year. Airline space is very tight and waiting line is super long. Besides, thousands of parcels are waiting import clearance in destination countries' customs. So none can guarantee accurate delivery time. Based on my last experience, you might need wait 4 to 8 weeks after parcel shipment date.
If your buyer protection is expiring soon, you can ask seller extend protection or open dispute for refund.

Hope this helps.

Thank you for great help.
The seller automitacally extended buyer protection. So i will keep on waiting.

But i'm frustrated and not so keen to buy things from China anymore :(
maikel2140
Pro
Posts: 138
Post Re: Given to the airline. 5 weeks past.Lost at the airline ?
on: December 21, 2017, 08:03
New Topic

Quote from xrayted on December 21, 2017, 07:53

Quote from chinapostvolunteer on December 21, 2017, 07:29
I can only tell you now is busiest time of the year. Airline space is very tight and waiting line is super long. Besides, thousands of parcels are waiting import clearance in destination countries' customs. So none can guarantee accurate delivery time. Based on my last experience, you might need wait 4 to 8 weeks after parcel shipment date.
If your buyer protection is expiring soon, you can ask seller extend protection or open dispute for refund.

Hope this helps.

Thank you for great help.
The seller automitacally extended buyer protection. So i will keep on waiting.

But i'm frustrated and not so keen to buy things from China anymore :(

There's no need to be frustrated, it's just that the shipping company is unbelieveable busy with all kinds of packages and post, so the only thing you could do is wait and ask the seller to extend the buyer protection once it arrives to you.
xrayted
Newbie
Posts: 4
Post Re: Given to the airline. 5 weeks past.Lost at the airline ?
on: December 21, 2017, 13:59
New Topic

Quote from maikel2140 on December 21, 2017, 08:03
There's no need to be frustrated, it's just that the shipping company is unbelieveable busy with all kinds of packages and post, so the only thing you could do is wait and ask the seller to extend the buyer protection once it arrives to you.

Hello,
Im a frequent buyer for several years from ebay, AE, even dx.com. My purchase count probably exceeds 50 items. And there were parcels delivered in 4 months, but it was very rare only 1 or 2 times over several years . But this time all the orders are delayed. I have never seen this before .
Nothing to do except waiting with patience :(

cera_1
Newbie
Posts: 4
Post Re: Given to the airline. 5 weeks past.Lost at the airline ?
on: January 16, 2018, 01:01
New Topic

Did you get your packages? Mine was also "sent to airline" more than a month ago - 4 of December and that's the last thing I know :S
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