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Author Topic: Expired notification on TN
luisppk
Beginner
Posts: 32
Post Expired notification on TN
on: January 11, 2017, 18:13

Today I just saw in 17track service, an 'EXPIRED' notification about a parcel stuck for 2 months.
Can you tell me what happened?
Image

int077
Pro
Posts: 7734
Post Re: Expired notification on TN
on: January 11, 2017, 19:01

1. After 2 months, 17 track will show you that, just to let you know that your parcel has been on the road a long time without any update.

2. The longer version on 17 Track:
Expired

Item was in transportation period for a long time still has no delivered results. General explanation:

At a certain stage during transportation, the carrier has not updated the tracking information due to the high volume of postage.
The carrier was omitted to enter the tracking information.
Your package may have been lost during the transportation period.

If you ensure your package has been delivered successfully, please ignore this notice. However, if you haven't received your package, please pay attention, we'd advise you to contact the package sender or your shipping carrier for clarification.

Thanks.

luisppk
Beginner
Posts: 32
Post Re: Expired notification on TN
on: January 11, 2017, 20:04

...And?
Parcel is lost?
Should I keep waiting or maybe ask for refund?

int077
Pro
Posts: 7734
Post Re: Expired notification on TN
on: January 11, 2017, 20:15

1. Anybody told you about this:
http://track-chinapost.com/China_Post_Arrival_Time_Stat.php

2. You make you own decision, maybe contact seller and tell him you have not receive your parcel and see what he's going to say to you.

Thanks.

luisppk
Beginner
Posts: 32
Post Re: Expired notification on TN
on: January 11, 2017, 22:32

1. Yes. My parcel has 75 days. Do you think is too quick to worry?
2. Already done that. They told me china post is responsible of the delivering and have no way to know what china post do with the parcel once in their hands.

int077
Pro
Posts: 7734
Post Re: Expired notification on TN
on: January 11, 2017, 23:45

1. Very nice answer of you seller!!!!! At least they could have phone China Post Hot Line.

2. Maybe it's time to think about a refund about your parcel.

Thanks.

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