China Post Forum

Welcome Guest 

Show/Hide Header

Welcome Guest, posting in this forum requires registration.





Pages: [1]
Author Topic: Delay in my shipping
jesusdpf96
Newbie
Posts: 3
Post Delay in my shipping
on: June 18, 2019, 20:35
New Topic

Regarding with my bought, I paid for express shipping around 5 USD, and apparently i would be receiving my product from 4-7 work days. it was on june 5 but now when i track my shipping it was still in the departure exports on june 18. what is hapenning and when i will receive my item?
My track number is: RV934600428CN

chinapostv-
olunteer
Administrator
Posts: 37691
Post Re: Delay in my shipping
on: June 19, 2019, 04:12
New Topic

first, your seller did not ship the goods with express post. RV934600428CN is actually china post register airmail which can take 4 to 10 weeks to reach Colombia. You need long time to wait. You can not see next update until the parcel arrives Colombia.

If you paid with paypal/aliexpress, you should open dispute to buyer against shipment cheating.

jesusdpf96
Newbie
Posts: 3
Post Re: Delay in my shipping
on: June 19, 2019, 05:47
New Topic

Where can i open a dispute?

chinapostv-
olunteer
Administrator
Posts: 37691
Post Re: Delay in my shipping
on: June 19, 2019, 07:43
New Topic

if you paid with paypal/aliexpress/amazon which has buyer protection policy, you can contact their customer service to open dispute. If your payment company does not have buyer protection policy, you can not open dispute.

Pages: [1]