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Author Topic: Confusing message from seller
pagledz
Newbie
Posts: 3
Post Confusing message from seller
on: August 11, 2017, 15:58

Can you tell me what is happening with my parcel RS770166791CN, it said shipped by air but seller is now offering a refund and it sounds by this that the seller has somehow stopped delivery mid transit and the last update was electronic information has been received, how is this possible?
Confusing.

chinapostv-
olunteer
Administrator
Posts: 22457
Post Re: Confusing message from seller
on: August 11, 2017, 17:51

the parcel might be rejected by customs and returned to seller. That is why your seller refund you money. he is a honest seller.

pagledz
Newbie
Posts: 3
Post Re: Confusing message from seller
on: August 11, 2017, 18:40

Parcel not rejected by customs, it's just a copper pipe cutter and according to tracking it had left by air for destination.

2017-08-10 11:11
Electronic information has been received

2017-08-10 08:58
Guangzhou Terminal, left hand navigation

2017-08-10 08:54
Guangzhou Terminal, arrival

2017-08-09 16:52
Exchange Bureau in Guangzhou, have been exported directly

2017-08-09 05:23
Guangzhou international mail branch mail centers, have been exported to open

2017-08-08 23:33
Bulk acceptance packet processing center in Guangzhou, left, next stop "Center of Guangzhou"

2017-08-08 22:16
Bulk acceptance packet processing center in Guangzhou, has

2017-08-08 22:10
Bulk acceptance packet processing center in Guangzhou, has received send

There is more to it than that, the price of this item, if it was available, has nearly doubled to what I paid and seller is adamant that they want to refund via paypal, even though I've told them I don't use it, rather than the recognised aliexpress procedures.
I can't get a straight answer from the seller but they say that the batch of these was returned to supplier as being poor quality, but mine had already been dispatched, what I need to know is how the seller can halt the delivery process even when the tracking says it has been shipped by air, and what the last entry, Electronic information has been received, is all about.

chinapostv-
olunteer
Administrator
Posts: 22457
Post Re: Confusing message from seller
on: August 11, 2017, 22:31

you got your refund, you still want the goods?

pagledz
Newbie
Posts: 3
Post Re: Confusing message from seller
on: August 13, 2017, 17:02

I haven't got a refund and yes I still want the goods.
It now appears that they used the tracking number given to me for another customer's order, as it has been sent to Cardiff.
So this isn't a China Post issue it's the deceitful actions of the seller, I paid £5.65 including delivery, the price of this item is now £9.61 but is currently not available although the listing is still live, I haven't even been offered a replacement when these are restocked so I would wager that as soon as, or if this is sorted out these items will miraculously become available again but at the now much inflated price.

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