China Post Forum

Welcome Guest 

Show/Hide Header

Welcome Guest, posting in this forum requires registration.





Pages: [1]
Author Topic: Unsuccessful delivery? HELP ME PLEASE!
loreyes
Newbie
Posts: 3
Post Unsuccessful delivery? HELP ME PLEASE!
on: April 26, 2015, 23:50
New Topic

Hi there, I really need your help please. I sent a parcel from here in Australia to China with tracking number LK910718731AU. On China post website it says 'unsucessful delivery' on 20th April 2015 and 'Other/Item being held, addressee being notified', however the recipient of the package has received no notification of parcel or any news about package needing to be picked up or anything.

So what I'm wondering what happens now? Is my package still at China post needing to be collected or will there be an attempt for delivery again?

I cannot afford to lose this package and the recipient of the parcel needs to receive it asap.

Thank you kindly for you assistance.

chinapostv-
olunteer
Administrator
Posts: 45841
Post Re: Unsuccessful delivery? HELP ME PLEASE!
on: April 27, 2015, 02:37
New Topic

you need ask receiver call china post hotline 11185 and try to pickup the parcel.

loreyes
Newbie
Posts: 3
Post Re: Unsuccessful delivery? HELP ME PLEASE!
on: April 28, 2015, 01:38
New Topic

Thank you for your prompt reply. Unfortunately it seems like the receiver does not understand what they need to call and go to China post to collect parcel themselves - a massive language barrier/lost in translation issue going on.

So I'm wondering if China post will attempt delivery again? I'm worried that the parcel will be destroyed if it's uncollected, is there a time limit that China post keeps parcels for before it's destroyed.

Many thanks
Lo

chinapostv-
olunteer
Administrator
Posts: 45841
Post Re: Unsuccessful delivery? HELP ME PLEASE!
on: April 28, 2015, 02:39
New Topic

different delivery office might have different policy to deal the undeliverable parcel . Possible option are:
1)return to shipper
2)sell the item to compensate the storage fee
3)discard the parcel to trush

It all depends on the post office's choice.

loreyes
Newbie
Posts: 3
Post Re: Unsuccessful delivery? HELP ME PLEASE!
on: May 12, 2015, 01:45
New Topic

Hi again, I was given this tracking number RH187764727CN last thursday by the recipient of my parcel stating that they have re-sent another parcel back to me with the correct items I purchased. However, this tracking number pops up as INVALID on China post when I go to check. My gut instinct says its a fake tracking number but the seller says that they're not deceiving me and that package will arrive in 2-3 weeks.

So I just wanted to confirm on your end that it's a fake number or should I wait a bit longer?

Many thanks
Lo

chinapostv-
olunteer
Administrator
Posts: 45841
Post Re: Unsuccessful delivery? HELP ME PLEASE!
on: May 12, 2015, 02:11
New Topic

if you have been waiting over 10 days and http://track-chinapost.com/track_chinapost.php still shows china post has not got the parcel, it means the seller is 100% a cheater. You need open dispute and claim refund.

Pages: [1]