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Author Topic: Parcel Help
deidei
Newbie
Posts: 5
Post Parcel Help
on: January 14, 2015, 04:38
New Topic

Hi,

I was recently on holiday in Shen Zhen and posted 2 parcels from China Post back to myself in Australia.

The tracking reference are

CP276497081CN
CP276497078CN

The lady that worked at China Post said I should be able to track the parcels on this website.

The items were posted 29 December 2014.

When I use the tracking numbers, I get the message "China Post has not received parcel..."

Can you please help.

Thanks
Guest
Pro
Posts: 517
Post Re: Parcel Help
on: January 14, 2015, 04:57
New Topic

the parcel was never shipped. Which post office did you ship the parcels? Do you have any official receipt of the parcel? Did you ship anything showed in this list http://track-chinapost.com/?p=650 ?
deidei
Newbie
Posts: 5
Post Re: Parcel Help
on: January 14, 2015, 05:08
New Topic

I have the official receipt of the parcels. I posted it from China Post nearest to the old street area? Dongmen? Address for the post office

China Post
3010 Jianshe Road
Shenzhen, Guangdong
China, 518001

My parcel did not contain any materials listed in the link
Guest
Pro
Posts: 517
Post Re: Parcel Help
on: January 14, 2015, 06:29
New Topic

If you have some friends in shenzhen, you should ask him to drop by that office.
deidei
Newbie
Posts: 5
Post Re: Parcel Help
on: January 30, 2015, 19:49
New Topic

Hi

One of my parcel -CP276497081CN went from status export customs scan to export security scan. What does this mean.

mikep47
Pro
Posts: 323
Post Re: Parcel Help
on: January 31, 2015, 03:24
New Topic

Both are surface parcels, will take 2-6 months. Status looks OK for the moment.
deidei
Newbie
Posts: 5
Post Re: Parcel Help
on: February 3, 2015, 02:12
New Topic

Thanks Mikep47.

Is it normal for it to do this? I find it unusual it would go from export customs scan back to export security scan.

CP276497081CN 2015 Export Security Scan Guangzhou Australia 20150124 0842
CP276497081CN 2015 Export Customs Scan Guangzhou Australia 20150124 1012
CP276497081CN 2015 Export Security Scan Guangzhou Australia 20150130 0924
chinapostv-
olunteer
Administrator
Posts: 45841
Post Re: Parcel Help
on: February 3, 2015, 02:41
New Topic

Quote from deidei on February 3, 2015, 02:12
Thanks Mikep47.

Is it normal for it to do this? I find it unusual it would go from export customs scan back to export security scan.

CP276497081CN 2015 Export Security Scan Guangzhou Australia 20150124 0842
CP276497081CN 2015 Export Customs Scan Guangzhou Australia 20150124 1012
CP276497081CN 2015 Export Security Scan Guangzhou Australia 20150130 0924

CP276497081CN is surface parcel whichm might take 2 to 4 months to arrive. Your seller should not use such service. if time is important to you, you should open dispute and claim compensation from seller.
deidei
Newbie
Posts: 5
Post Re: Parcel Help
on: February 3, 2015, 02:54
New Topic

I posted it to myself when I was in china on holidays.

Yes it is surface parcel and aware on how long it would take. The question isn't about how long it will take, rather, why the parcel went from Export Security Scan to Export Customs Scan and back to Export Security Scan.

It was ready to be shipped but then went back to security check?
chinapostv-
olunteer
Administrator
Posts: 45841
Post Re: Parcel Help
on: February 3, 2015, 04:29
New Topic

ESS status often stuck for a couple of months without changing, it does not mean the parcel has any problem.

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