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Author Topic: Complaint Tracking
natasha111-
2
Newbie
Posts: 4
Post Re: Complaint Tracking
on: February 23, 2018, 15:38
New Topic

Hi now my AWB no RY840947474CN has shown further updates. Could you let me know what it exactly means and how long it might take for the shipment to be delivered. Regards

chinapostv-
olunteer
Administrator
Posts: 33724
Post Re: Complaint Tracking
on: February 23, 2018, 16:18
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Quote from natasha1112 on February 23, 2018, 15:38
Hi now my AWB no RY840947474CN has shown further updates. Could you let me know what it exactly means and how long it might take for the shipment to be delivered. Regards

http://track-chinapost.com/startairmail.php shows your seller applied tracking number on Feb 16, but actually shipped the goods on Feb 23. normally parcel from china to India will take 4 to 8 weeks, you need some patient.

natasha111-
2
Newbie
Posts: 4
Post Re: Complaint Tracking
on: February 23, 2018, 17:53
New Topic

Quote from chinapostvolunteer on February 23, 2018, 16:18

Quote from natasha1112 on February 23, 2018, 15:38
Hi now my AWB no RY840947474CN has shown further updates. Could you let me know what it exactly means and how long it might take for the shipment to be delivered. Regards

http://track-chinapost.com/startairmail.php shows your seller applied tracking number on Feb 16, but actually shipped the goods on Feb 23. normally parcel from china to India will take 4 to 8 weeks, you need some patient.

Thank you so much. Regards

qwerty
Newbie
Posts: 3
Post Re: Complaint Tracking
on: March 14, 2018, 02:02
New Topic

Hi, Ive been waiting for my order since december and ive still not recieved it. any help please.
RH934843844CN

chinapostv-
olunteer
Administrator
Posts: 33724
Post Re: Complaint Tracking
on: March 14, 2018, 02:39
New Topic

Quote from qwerty on March 14, 2018, 02:02
Hi, Ive been waiting for my order since december and ive still not recieved it. any help please.
RH934843844CN

http://track-chinapost.com/startairmail.php shows the parcel was sent to airline on Nov 27,2017. Normally such register mail should arrive Canada in 90 days. I believe it should be lost.

Next time please use China Post ePacket (number begin with L) instead of register mail (number begin with R). register mail is very very very slow in Canada and has high lost rate. Canada Post give very very low processing priority and protection on such parcel.

on the contrast, ePacket is much faster and reliable, arriving canada in about 2 weeks and can be tracked in canada post website.

qwerty
Newbie
Posts: 3
Post Re: Complaint Tracking
on: March 15, 2018, 00:50
New Topic

ohh god!!! do you think I can still get the package. anything I can do?

chinapostv-
olunteer
Administrator
Posts: 33724
Post Re: Complaint Tracking
on: March 15, 2018, 01:57
New Topic

Quote from qwerty on March 15, 2018, 00:50
ohh god!!! do you think I can still get the package. anything I can do?

if you paid with paypal or aliexpress, open dispute to seller for lost parcel refund.

qwerty
Newbie
Posts: 3
Post Re: Complaint Tracking
on: March 15, 2018, 22:06
New Topic

But do they only use canada post? Could they be using other postal services?

chinapostv-
olunteer
Administrator
Posts: 33724
Post Re: Complaint Tracking
on: March 15, 2018, 23:32
New Topic

Quote from qwerty on March 15, 2018, 22:06
But do they only use canada post? Could they be using other postal services?

All China Post parcel to Canada will be handled by Canada Post.

rayofhope
Newbie
Posts: 2
Post Re: Complaint Tracking
on: April 24, 2018, 02:27
New Topic

Hi China Post,
I need your help. My Parcel stuck at "Send item abroad (EDI-received)" from 5 April 2018. Today is 24 April 2018. Today is 19th day from 5 April and still parcel is not arrived destination country.
I waited for 18 days. Now how many days i have to wait for my parcel.

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