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Author Topic: Complaint Tracking
annlesnian-
a
Newbie
Posts: 4
Post Re: Complaint Tracking
on: October 14, 2017, 01:39
New Topic

RO139032792CN says my tracking number is invalid. How come? Should I start to worry?

chinapostv-
olunteer
Administrator
Posts: 30796
Post Re: Complaint Tracking
on: October 14, 2017, 01:44
New Topic

Quote from annlesniana on October 14, 2017, 01:39
RO139032792CN says my tracking number is invalid. How come? Should I start to worry?

"tracking number is invalid" means your seller has not shipped the goods yet. Many seller need one week to restock inventory. If you just got the number, wait one week and track again.

annlesnian-
a
Newbie
Posts: 4
Post Re: Complaint Tracking
on: October 23, 2017, 12:11
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but my item has been shipped 2 weeks ago. they already gave me a tracking number meaning it was already chinapost's responsibility

annlesnian-
a
Newbie
Posts: 4
Post Re: Complaint Tracking
on: October 23, 2017, 12:13
New Topic

it's been 20 days already and passed the average and longest arrival time

annlesnian-
a
Newbie
Posts: 4
Post Re: Complaint Tracking
on: October 23, 2017, 12:23
New Topic

DEALMAN IS A CHEATER IT DOES NOT REALLY SHIP YOUR ITEMS

chinapostv-
olunteer
Administrator
Posts: 30796
Post Re: Complaint Tracking
on: October 23, 2017, 12:52
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Quote from annlesniana on October 23, 2017, 12:11
but my item has been shipped 2 weeks ago. they already gave me a tracking number meaning it was already chinapost's responsibility

your seller gave you a fake number, if you purchased from ebay/aliexpress, you should open dispute against fraud.

rajeevpmav-
oor
Newbie
Posts: 3
Post Re: Complaint Tracking
on: October 30, 2017, 09:28
New Topic

My parcel RY514263252CN is in Shenzhen International parcel transit station. I think there is some problem in the parcel in export security scan, they rejected it ( remarks 48) since 23-10-17 at Shenzhen International parcel transit station. It is still there for last 7 days . What is the problem
Sir .

2017-10-16 18:40:34.0 logistic 订单已创建(速卖通平台)
2017-10-17 21:45:15.0 广东Shenzhen shipping center received
2017-10-17 21:55:14.0 广东Shenzhen shipping center customs scan
2017-10-17 22:00:17.0 已leaving 广东Shenzhen shipping center ,next station center
2017-10-18 00:54:39.0 Shenzhen export security scan
2017-10-18 17:36:49.0 Shenzhen center export customs scan (domestic transit )
2017-10-23 14:22:54.0 Shenzhen export security scan
2017-10-23 14:22:56.0 Shenzhen rejected ,remark (48)
2017-10-23 14:23:09.0 Shenzhen center export customs scan (domestic transit )

chinapostv-
olunteer
Administrator
Posts: 30796
Post Re: Complaint Tracking
on: October 30, 2017, 09:43
New Topic

Quote from rajeevpmavoor on October 30, 2017, 09:28
My parcel RY514263252CN is in Shenzhen International parcel transit station. I think there is some problem in the parcel in export security scan, they rejected it ( remarks 48) since 23-10-17 at Shenzhen International parcel transit station. It is still there for last 7 days . What is the problem
Sir .

2017-10-16 18:40:34.0 logistic 订单已创建(速卖通平台)
2017-10-17 21:45:15.0 广东Shenzhen shipping center received
2017-10-17 21:55:14.0 广东Shenzhen shipping center customs scan
2017-10-17 22:00:17.0 已leaving 广东Shenzhen shipping center ,next station center
2017-10-18 00:54:39.0 Shenzhen export security scan
2017-10-18 17:36:49.0 Shenzhen center export customs scan (domestic transit )
2017-10-23 14:22:54.0 Shenzhen export security scan
2017-10-23 14:22:56.0 Shenzhen rejected ,remark (48)
2017-10-23 14:23:09.0 Shenzhen center export customs scan (domestic transit )

What is the item inside?

rajeevpmav-
oor
Newbie
Posts: 3
Post Re: Complaint Tracking
on: October 30, 2017, 12:42
New Topic

IC for Panasonc music system

chinapostv-
olunteer
Administrator
Posts: 30796
Post Re: Complaint Tracking
on: October 30, 2017, 13:15
New Topic

Quote from rajeevpmavoor on October 30, 2017, 12:42
IC for Panasonc music system

the parcel was rejected in customs. it might be a mistake. i suggest you wait 2 more weeks and see if you can get it. if not, then open dispute for lost parcel.

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