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Author Topic: Package Not received
GinaValls
Newbie
Posts: 1
Post Package Not received
on: April 21, 2019, 07:32
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I had ordered a package on 4th of April
Tracking number: RN689428647CN
I had paid for Express Services. Should have arrived within 7-15 days.
Package has not been delivered. I need it by next week.....
Where is it?
chinapostv-
olunteer
Administrator
Posts: 45816
Post Re: Package Not received
on: April 21, 2019, 17:53
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first of all, RN689428647CN is not EXPRESS MAIL. It is a register airmail which is very slow.

http://track-chinapost.com/result_china.php?order_no=RN689428647CN shows the number was sent to airline on April 20.

China Post will lost control of the parcel after sent to airline. so there will be no update anymore after sent to airline date.

Sent to airline does not mean you will get the parcel very soon. It will keep waiting 5 to 10 days in airline warehouse waiting flight space and another 1 to 3 weeks import customs processing in destination country(speed depending on country). The status will stuck at "sent to airline" during this 2 to 6 weeks period.

Once it passes import customs clearance, UAE Post will scan and update its new location for China Post database and you will see new status.

If your buyer protection is expiring, open dispute for refund. Otherwise keep waiting.
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