If your items are stuck in customs in India, you need to follow the following process.

1. Register complaints on India post website. Generally you will get response to complaint after 20-25 days only.
2. After registering complaint email to your foreign post office by looking at the contact email here http://foreignpostmumbai.blogspot.in/p/customer-care.html
3. If you don't get satisfactory resolution to your complaint send email to Public Grievance Division here [email protected] or lodge your public grievance here http://pgportal.gov.in/GrievanceNew.aspx
4. If still not get satisfactory resolution send email to the minister here [email protected]
5. If still not get satisfactory resolution write to PMO public grievance cell (need to find out the url)
6. File RTI
7. File Investigation report with the postal department

Regarding CN08 - CN08 is not required now and is being used as an excuse to close complaints without resolution. See this power point presentation ftp://www.ptcmysore.gov.in/PTCTRG/midcarrierProgrammes/STPPAFOREIGNPOST/9.GRIEVANCE%20HANDLING/9.1%20CUSTOMER%20GRIEVANCE%20HANDLING.pptx

So, if you get asked for CN08 mention this in the complaint and send an email to public grievance cell.

I hope this helps make our postal department more efficient. Please, don't hesitate to raise complaint otherwise the government will not listen. Also, share your experiences here only regarding any complaint redressal mechanism you have used and have worked.

Regards,

PS: Pls make it sticky if its useful for Indian users

Quote from bDIY on February 6, 2016, 02:55
My parcel stuck at customs Chennai from more than month pls help me.
Seller rejected dispute...

escalate the dispute to ebay/aliexpress.

how to claim full refund? help me

Dispute opened,
seller rejected bcz it is in destination country (customes). Extended protection 10more days.how to win dispute ?

Thank you frnd for quick reply.&support.
Total protection remain 20days ??[b] OK to escalate dispute now?