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Author Topic: What is happening to my shipment - it is bouncing back and forwards
meir2u
Newbie
Posts: 8
Post What is happening to my shipment - it is bouncing back and forwards
on: November 9, 2017, 09:30
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Please refer to tracking number RK833590704CN

My shipment is bouncing back and forwards. What is going on?

Thanks

chinapostv-
olunteer
Administrator
Posts: 38915
Post Re: What is happening to my shipment - it is bouncing back and forwards
on: November 9, 2017, 09:37
New Topic

http://track-chinapost.com/startairmail.php shows RK833590704CN was returned to shipper Nov 7. It seems seller reshipped the parcel on nov 8. I suggest you wait 2 to 3 more weeks and see if you can get the goods. If not, open dispute to seller for refund.

meir2u
Newbie
Posts: 8
Post Re: What is happening to my shipment - it is bouncing back and forwards
on: November 9, 2017, 09:40
New Topic

It rather looks like the shipment is returning to sender since after having being cleared by Nanjing export center and sent to airline in Shanghai the shipment now seems to have gone to Nanjing IMPORT customs and Delivery Office. Have we understood this correctly?

meir2u
Newbie
Posts: 8
Post Re: What is happening to my shipment - it is bouncing back and forwards
on: November 9, 2017, 09:42
New Topic

When we notified the seller about the tracking info he responded:

Hi,dear buyer, I am sorry to hear that,
Under this situation, we would like to send you full refund to make sure that you won't suffer any loss, is that ok?

chinapostv-
olunteer
Administrator
Posts: 38915
Post Re: What is happening to my shipment - it is bouncing back and forwards
on: November 9, 2017, 09:45
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you should accept refund.

meir2u
Newbie
Posts: 8
Post Re: What is happening to my shipment - it is bouncing back and forwards
on: November 9, 2017, 09:49
New Topic

Since we are still interested in the item we responded to the seller

If reshipping requires that you first refund and then we reorder that is also an option to consider. So if it is clear that the shipment is being returned to you then PLEASE MAKE A FULL REFUND WITHIN 24 HOURS. Then we could consider to reorder the item and start all over again. It seems that the shipment entered an viscous circle.

Did we act correctly. The seller has still to respond to our latest communication.

meir2u
Newbie
Posts: 8
Post Re: What is happening to my shipment - it is bouncing back and forwards
on: November 10, 2017, 06:20
New Topic

Now the tracking says

2017-11-08 17:42:27.0 已leaving 江苏盐城shipping center ,next station center
2017-11-09 10:56:34.0 Nanjing export security scan
2017-11-09 10:56:34.0 Nanjing export security scan
2017-11-09 11:14:09.0 Nanjing Airport export customs cleared
2017-11-09 11:14:09.0 Nanjing center export customs cleared
2017-11-09 18:56:32.0 arrive Shanghai Int'l Airport center
2017-11-10 06:48:28.0 sent to airline
2017-11-10 13:00:00.0 sent to airline

What does that imply about the shipment. On its way to its destination or not?

chinapostv-
olunteer
Administrator
Posts: 38915
Post Re: What is happening to my shipment - it is bouncing back and forwards
on: November 10, 2017, 16:31
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your parcel left china for your country on Nov 10. no need worry anything at this moment.

meir2u
Newbie
Posts: 8
Post Re: What is happening to my shipment - it is bouncing back and forwards
on: November 11, 2017, 15:44
New Topic

How do you know. I you take a look at the complete tracking report the shipment bounces back and forward. How can I now know for sure that it really left China this time.

2017-10-15 20:24:30.0 arrive Shanghai Int'l Airport center
2017-10-16 06:56:39.0 sent to airline
2017-10-17 12:00:00.0 Shanghai 邮区center 局 safety check rejected

2017-10-23 19:46:39.0 arrive Shanghai Int'l Airport center
2017-10-24 06:30:48.0 sent to airline
2017-11-06 09:12:01.0 Nanjing Airport import customs cleared (domestic transit )

2017-11-09 11:14:09.0 Nanjing center export customs cleared
2017-11-09 18:56:32.0 arrive Shanghai Int'l Airport center
2017-11-10 06:48:28.0 sent to airline
2017-11-10 13:00:00.0 sent to airline

chinapostv-
olunteer
Administrator
Posts: 38915
Post Re: What is happening to my shipment - it is bouncing back and forwards
on: November 11, 2017, 15:46
New Topic

you can not know if it has really left china. wait about 4 weeks and see if you can get it. If not, it means the parcel is lost.

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